Address
Form of work
SalaryWe are seeking to appoint as soon as possible a permanent well organised individual with the skills to provide an effective reception service for customers.
With clear and concise communication and customer care skills the individual will work as part of a team within the leisure facility to ensure customer satisfaction.
The post holder will be responsible for processing customer details in line with Data Protection regulations, receipt and account for customer payments including the use of electronic payments systems in compliance with council procedures.
The post holder will create accurate data base records and provide an efficient clerical support for managers.
Possessing proven IT skills the post holder will maintain computerised booking systems ensuring relevant information is accurate
A degree of flexibility is required in this role as you will need to cover for holidays and absence.
WLC hours of work:
Tuesday 7-12.30, Thursday 5.30-9.30 & Friday 4.30-9.30.
BRB hours of work:
Wed 12.15-4.45, Friday 3.30-8.45 & Sunday 8.15-3.45.
Additional benefits:
We provide a range of benefits to motivate, reward and recognise the valuable work of our employees, as detailed below and in the attached Hull Culture & Leisure Employee Benefits booklet (link open in a new window).
Pay and expenses - Our lowest rate of pay is above the national minimum wage and national living wage rates.
Pension - We provide a defined benefit pension scheme whereby the Company contributes towards a pension payable on retirement. View our pension administrators website for further details (link open in a new window).
Work/Life Balance - The Company recognises that all employees need to balance home life with meeting work commitments through the provision of appropriate policies and support, for example, family and parental leave, flexible working hours and career break schemes.
Learning and Development - The Company has a commitment to lifelong learning. We provide excellent development opportunities for all employees.
Annual leave – We offer generous holiday entitlements, ranging from 25 to 35 days, depending upon your grade and length of service. In addition, staff receive 8 paid public holidays each year.
Employee discounts - There are a selection of voluntary benefits available giving a wide variety of staff discounts on goods and services from a range of suppliers via our employee portal (link opens in a new window).
Salary sacrifice schemes – we currently offer a cycle to work scheme which means you save both income tax and National Insurance each month if you sign up.
Car park passes - If you are based in the city and travel to work by car, you are able to purchase a concessionary car park pass for use in the city council’s long stay car park facilities.
Hull Smart commute card - A scheme for travel on both Stagecoach and East Yorkshire Motor Services (EYMS) buses with one single card at a discounted rate for use within Hull, Anlaby, Hessle, Kirk Ella, Willerby, Cottingham and Wawne.
Some specific terms and conditions may apply to the above discounts.
Hull Culture & Leisure is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
Hull Culture and Leisure Ltd reserve the right to close any recruitment campaign before the advertised closing date.
