Receptionist / Administrator / Administration Assistant

Receptionist / Administratorwith excellent interpersonal, communication, customer service and administrative skills with the ability to multitask and prioritise is required for a busy Front Office Reception Desk with well-established organisation based in Sterling, Scotland.

SALARY: £28,955 FTE + Benefits (see below)

LOCATION: Stirling, Scotland - This is 100% office based

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 Hours per Week, Monday - Friday

JOB OVERVIEW

We have a fantastic new job opportunity for a Receptionist / Administrator with excellent interpersonal, communication, customer service and administrative skills with the ability to multitask and prioritise.

As the Receptionist / Administrator you will have current demonstrable experience of working in a customer facing role, providing a high standard of professionalism and excellent customer service.

Working as the Receptionist / Administrator you will support the Venue Manager in the efficient, safe, and effective operation of organisations site, when hosting staff, visitors, and tenants. This involves being the first point of contact for the site, providing a welcoming environment with a courteous, friendly, and professional manner.

APPLY TODAY

If this job looks like your ideal position, then please send in your CV and Cover Letter as soon as possible for our Recruitment Team to review.

DUTIES

Your duties as the Receptionist / Administrator include:

Front of house/reception

• First point of contact for staff, tenants and visitors, welcoming them in a courteous, friendly, and professional manner, directing them accordingly

• Answer incoming calls in a prompt and professional manner, responding to stakeholders needs accordingly

• Maintain safety and security, complying with procedures and regulations and controlling access by issuing visitor badges and security fobs, as required

• Ensure all alarm fobs are issued correctly, key press and petty cash and records are up to date

• Support reception in Glasgow, when required

• Ensure the reception area is maintained to a high standard

• Perform duties of Chief Fire Warden, ensuring all guests receive full details of evacuation process

Event support

• Maintain meeting room and event bookings for internal and external guests using event management system and monitoring bookings mailbox

• Liaise with Facilities Assistant on event planning and room set up, including any Audio-Visual requirements, assisting Facilities Assistant, when required

• Liaise with catering supplier to manage any catering requirements for meetings and events

Admin support

• Monitor booking mailbox, answer emails and offer advice around booking spaces within the Barracks Conference Centre

• Organise and participate in first aid and fire safety training sessions

• Reporting on event and meeting room usage statistics

• Support the reporting of carbon emissions for The Barracks site

• Support the Venue Manager on tenders by liaising with contractors and gathering relevant information

• Minute taking at meetings, when required

• Liaise with approved suppliers and contractors, as required and ensure any compliance visits are recorded

• Ensure all minutes, tender documents and any other relevant documents are filed appropriately

• Liaise with Facilities Assistant to produce appropriate signage for site and relevant documentation for tenants and visitors

CANDIDATE REQUIREMENTS

Essential

• Experience of working in a customer facing role

• Excellent communication, organisational and time-management skills

• Proficient in using Microsoft Office

• You can work as an individual and collaboratively as part of a team

• Excellent problem-solving skills and attention to detail

Desirable

• Good understanding of SharePoint, Microsoft Teams andZoom

BENEFITS

• 35 days holiday per calendar year, inclusive of public holidays
• Pension - 10% employer contribution or 14% if employee contribution is 7%
• Private health insurance
• Annual Travel Pass Loan
• Employee Assistance Programme

HOW TO APPLY

To be considered for this job vacancy, please submit your CV and Cover Letter to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P11724

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