Receptionist

Our client is looking for an immediately available Receptionist, to fulfil a temporary assignment at their new flag ship centre based on the outskirts of the city. As the Receptionist, your primary role will be to provide a welcoming and efficient front of house and concierge service to visitors, students and staff.

Demonstrating previous experience in a similar role, you will be confident in working alone and experienced with technical Reception areas (CCTV systems, alarm systems etc.) You will be able to demonstrate a professional, friendly and helpful service and be confident interacting with both staff and visitors.

This is a full-time temporary role, to start as soon as possible for 6 months (possible extension to 9 months). It is a 36.5 hour working week (working shifts between the hours of 08:00-17:00) and the role will be based West of Cambridge City (good transport links and parking available at the nearby P&R site).

Specific Responsibilities

• Welcome visitors, deal with enquiries via all available communication methods, take accurate messages and pass them on to appropriate staff, assist with arrangements for the parcel/post delivery service, arrange courier services as required.
• Maintain and update staff data systems, including leaver records, for office allocation and sign out of keys.
• Perform clerical duties including prepare information packs, template letters, maintain filing systems, book rooms, photocopy, print and scan documents, assist with data input when required, triage soft facilities and maintenance helpdesk requests via a ticketing system and arrange for maintenance repairs.
• Authorise booking requests, review additional booking requirements, manage parking and Group/Dept vehicle bookings via the bookings system. Be an admin user of the booking system and provide up to date guidance on booking software for new staff.
• Create signage for events/meetings where necessary.
• Review records for new starter safety training to allow access to buildings/labs/secure spaces and update individual training records, monitor card access and resolve minor access issues, issue authorised car parking permits for staff and visitors.
• Alert first-aiders to any incidents which require a response. Monitor the CCTV cameras for unexpected events or disturbances, assess the situation and alert the Emergency Response Team when necessary. Liaise with Emergency Response Team to discuss any action to be taken in an emergency situation.
• Maintain and update staff database as required, ensure reception and other office areas are kept tidy, assist with the organisation of events and activities, update departmental telephone and contact lists, assist in updating web pages as required.
• Uniform will be worn while on shift.

Knowledge, Experience & Skills

• Previous reception or office experience
• Demonstrate knowledge of facts, principles, processes and general concepts related to reception work
• Excellent customer service skills
• Good communication and interpersonal skills
• Good IT skills with knowledge of Microsoft Office packages
• Educated to GCSE level / NVQ level 2 or equivalent level of practical experience

To apply for the role of Receptionist, please send a copy of your CV (in MS Word) outlining your suitability for the position.