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SalaryAbout the Role
Sundon Medical Centre has an opportunity for a receptionist to join our efficient team on apart-timebasis, for 30 hours per week, 12pm – 6.30pm Monday to Friday, to promote a helpful and supportive image of the practice in line with the our commitment to high standards of patient care.
You will be dealing with patients and staff, as well as outside agencies, accessing the service both on the telephone and face to face at times.
Duties include:
- Triaging calls, directing clients/ patients appropriately to relevant service.
- Greeting patients and visitors to the practice.
- Booking in patients and visitors in-line with practice appointments and visitors procedures.
- Diverting calls and taking messages as appropriate.
- Processing patient prescription requests.
- Sorting, reviewing and distributing incoming internal mail.
- Processing outgoing mail following the procedure.
- Receiving all incoming deliveries, opening and distributing accordingly.
- Completing the administration, including registrations and deductions.
About the Candidate
We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:
- Experience in a GP practice or a healthcare setting is preferred.
- Excellent communication skills, with a clear and polite telephone manner;
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confidence to work as part of a team and ability to "think on your feet";
- Strong IT and administration skills;
- Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
About Us
We are a supportive partnership, at the heart of our local community in north Luton near to the Luton and Dunstable Hospital, with a dispensing branch surgery in Harlington village. The practice currently has 5 GP partners, 2 salaried doctors, 3 nurses, HCAs and a mental health liaison worker. We are a training practice that aims to deliver quality general practice, and develop new models of care for our practice population.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
