Receptionist/Administrator

Receptionist / Administrator
Watford
£24k - £25k
Monday – Friday (8.45am – 5.30pm)

Are you ready to join a dynamic and rapidly growing wellbeing company in Watford, known for its innovation and commitment to customer satisfaction? Here's your chance to become a vital part of their success story as a Receptionist, Front of House individual/Administrator, contributing to the seamless operation of their busy office environment.

Your role will encompass a diverse range of responsibilities, including efficient management of office tasks, delivering exceptional customer service, and ensuring the smooth functioning of day-to-day operations.

You will the Ambassador of this fabulous brand- being the first point of contact for individuals either on the phone or face to face. Your standards will be high and you will be someone who takes great pride in all that you do!

Key Responsibilities:

• Order Management: Handling orders, including website orders, and ensuring timely picking, packing, and dispatch. Responding promptly to customer inquiries and resolving queries to maintain high customer satisfaction levels.
• Social Media Support: Assisting the Head of PR and Social and the Consultant in creating engaging social media content to enhance brand visibility and engagement.
• Stock Control: Managing stock levels for web orders, handling stock replenishment, and maintaining accurate stock records.
• Sales Support: Taking sales orders over the phone, providing product information, and processing orders efficiently to maximise sales opportunities.
• Data Management: Updating product databases, maintaining accurate customer records, and providing necessary support to the Operations team in data-related tasks.
• Office Administration: Performing general office management tasks, including answering calls, managing calendars, coordinating with couriers, and ensuring the office premises are well-maintained and organised.
• Customer Support: Offering comprehensive assistance to customers, including providing detailed product information, handling sample requests, and addressing customer queries effectively.
• Facilities Management: Overseeing office presentation and cleanliness, managing office supplies, and liaising with service providers to ensure smooth office operations.
• Visitor Management: Welcoming visitors to the office, catering to their needs, and ensuring a positive and professional visitor experience.

Qualifications and Prior Experience:

• Receptionist/Administrative Experience: Demonstrated experience in a receptionist or office support role, preferably in a fast-paced environment.
• Proficiency in Microsoft Office: Strong numeracy skills and proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Industry Experience: Previous experience in the gift and/or beauty industry would be advantageous but not essential.
• Attention to Detail: Impeccable attention to detail and accuracy in handling administrative tasks.
• Positive Attitude: A quick learner with a positive, 'can-do' attitude and excellent communication skills.
• Organisational Skills: Highly organised with exceptional multitasking abilities and the ability to thrive in a busy working environment.

What’s in it for you?

This is an excellent opportunity to join an innovative company and contribute to their continued success. You'll receive comprehensive benefits, including generous holiday allowance, discounted parking, employee assistance program, and eligibility for an annual bonus. Additional training investment will be provided to enhance your skills and certifications.

Don't miss out on the chance to work closely with diverse departments and be part of a collaborative team culture. If you're adaptable, proactive, and ready to take on a rewarding challenge, apply now!

What you need to do now

If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion.

For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business.

We take your personal data seriously and take every step to protect it. To learn how we handle your data please visit our website where you can find our Data Privacy Notice.

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