Refuge Support Officer - Domestic Abuse

This is an exciting opportunity to be a part of a dynamic, empowering programme that centres sustainable change in the Domestic Abuse landscape.

The Role:

The successful Training lead will head our “Rise for Change” Domestic Abuse training programme and have the exciting opportunity to continue to grow the programme’s success to date. Rise for Change is a trauma informed Domestic Abuse training programme for non-specialist professionals. Uniquely created by our subject matter experts, our training directly addresses the need for intersectional and trauma informed Domestic Abuse training for professionals in all sectors. Our aim is to empower participants, no matter their professional role, to be able to respond safely and appropriately to Domestic Abuse both within the workplace and in the wider scope of their lives.

The role will be responsible for the delivery and upkeep of our current training packages, development of further training  and the management of current/ new stakeholder relationships. This role will also serve as a subject matter expert on Domestic Abuse across our global digital programmes.

Postholder Reports to: the Global Programmes Director, Hope After Harm

Our Team Values:

• Passion driven and dedicated to sustainable change.
• Committed to listening and learning knowing this makes us stronger when we lead and speak.
• Tirelessly place survivors and those with lived experienced at the heart of what we do.
• Maintain integrity through compassion, consistency, and transparency.

This is what the Training Lead will do at Hope After Harm:

• Work in line with our values.
• Deliver remote training to professionals, organisations and businesses (some flexibility may be required for limited ad-hoc in-person training).
• Upkeep current training packages and development key content as required.
• Complete needs analysis of the sector and ensure our packages remain in line with need and best practice.
• Maintain new and established relationships with key partners and stakeholders through regular meetings, problem-solving and support to ensure the longevity of relationships and continuous buy-in.
• Engaging with organisations and stakeholders to gain their custom, establish needs and tailor packages/delivery to suit their needs.
• Develop and co-ordinate communications through various channels such as social media, Linked-in and event sites to gain custom.
• Maintain accurate recording and reporting of training/project delivery, including a training delivery calendar, CRM and all administrative processes and wrap around support.
• Providing ongoing advice and support to organisations in receipt of training and obtaining/responding to feedback. 
• Respect and value the diversity of the community in which the training will be delivered and recognise the needs and concerns of a diverse range of clients ensuring the service is accessible to all.
• Respect and uphold the value and necessity of intersectionality within Domestic Abuse and sexual violence prevention and safeguarding, across all areas of work.
• Alongside the Digital Programmes Manager, be responsible for ensuring ongoing income generation from client buy in and single ticket sessions.
• Maintain our current CPD accreditation and standards required within current/ new training packages and their delivery.
• Ensure delivery of agreed KPI’s.

This is what you will bring as the Training Lead at Hope After Harm:

• A thorough understanding of Domestic Abuse and gender-based violence through a trauma informed and intersectional lens, including the impact and mitigation of vicarious trauma.
• An experienced, highly skilled trainer with the ability to engage people through remote and in-person delivery.
• Hold a “Train the Trainer” qualification or be willing to obtain one during onboarding.
• Have a good understanding of the nuances of culture, race, sexual orientation and gender identity within Domestic Abuse and sexual violence, and be committed to intersectional ways of working.
• Knowledge of adult learning techniques.
• Have excellent communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals.
• Plans and prioritises work effectively, with the ability to manage projects and multiple deadlines
• Motivate individuals and agencies to move through courses of action and decision-making processes.
• Independent worker who takes responsibility for own workload and takes initiative to gain additional opportunities for the programme.
• A kind and compassionate person, who understands the importance of participant safety and well-being as a part of training delivery.
• Places the survivor at the centre of all that you do.
• Skilled user of technology with high literacy of key presenting programmes, video platforms and databases.
• Experience of using Canva as presentation platform.
• Knowledge and previous experience of using CRM’s, such as hubspot, to track client engagement.
• Experience in driving and implementing marketing/advertising strategies
• Strong reporting skills in quantitative and qualitative forms.
• An understanding and experience of CPD accreditation is desirable.

All Workers have a responsibility to work with colleagues in maintaining service delivery, general related tasks will be discussed during the interview process and upon appointment of role.

It is the nature of the work that tasks and responsibilities are in many circumstances unpredictable and varied. All employees are therefore be expected to work in a flexible way and tasks which are not specifically covered in their job description may have to be undertaken.

(This post is offered on a fixed-term contract for 12 months from the start date, with possible extension beyond this dependent upon funding)

Who are Hope After Harm?

Thames Valley Partnership T/A Hope After Harm is an established charity of over 30 years, delivering a range of services to support those who are vulnerable or at risk of exclusion. We work to develop long-term solutions to the issues of crime and social exclusion and work at both practical and strategic level to influence policy and share good practice. We run market leading technological programmes that help change and save the lives of survivors of Domestic Abuse and deliver specialised training to professionals and organisations to ensure we all play our part.

For this role you will need:

· To be free from any criminal conviction which would conflict with the responsibilities of the post; you may be required to have a DBS Enhanced disclosure.

· To be able to deal with all information on a confidential basis and understand data protection requirements.

· To have Citizenship of the UK or have entitlement to work in the UK

Hope After Harm is committed to equality and diversity. While not a requirement for application, we do strongly encourage those of black and ethnic minority background, people with disabilities and the LGBTQIA+ community to apply for this role.

Hope After Harm is an equal opportunities employer; the aim of our policy is to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, sex, marital status, sexual orientation, gender reassignment, age or disability. We do not disbar applicants with criminal convictions and are mindful of the requirements of the Rehabilitation of Offenders Act, 1974.