Address
Form of workRegistration Support Office
£23,500 - £24,294 per annum
Basford Registration Office, Highbury Road, Bulwell, Nottingham, NG6 9DA
The Registration and Celebratory Service strives to deliver the best possible service to customers registering their most significant life events with us: births, deaths, marriages, civil partnerships or gaining citizenship; as well as producing accurate legal records and certificates of those events.
To help us achieve our ambition of continuing to deliver an exceptionally high level of customer service, we need to fill a vacancy of 45 hours/6 days per week.
The Registration Support Officer is a front-line role vital to all our services: first point of contact for the majority of customers; providing clerical and administrative support to their team (and others) to ensure the smooth running of the office/service. Daily tasks include searching of electronic records and production of copy certificates; maintenance of paper and electronic records and office systems; dealing with a range of financial and procurement issues; making appointments; helping customers and stakeholders on a wide range of issues face to face, by telephone or in writing; providing the highest standards of customer service at all times.
Necessary skills you will need include:
• the highest levels of accuracy and attention to detail
• a good standard of written and spoken English
• confident communication skills with customers from all walks of life
• a good level of numeracy
• competence in the use of a range of IT systems
• adherence to strict rules of confidentiality and working within the Data Protection Act
• excellent organisational skills
• enthusiasm and drive
• a strong customer focus
• a flexible approach to work within a small team
Although the role is currently based at the Basford Registration Office, Highbury Road, Bulwell, there is a strong likelihood that the team will be relocated to the Mansfield Registration Office, Chesterfield Road South, around March/April 2024.
For further information please contact Mirek Rus on 0115 8041911.
Closing date: 21st March 2024.
Click the link to Apply
