AddressThe Registration and Celebratory Service strives to deliver the best possible service to customers registering their most significant life events with us: births, deaths, marriages, civil partnerships or gaining citizenship; as well as producing accurate legal records and certificates of those events.
The Registration Support Officer is a front-line role vital to all our services: first point of contact for the majority of customers, providing clerical and administrative support to their team (and others) to ensure the smooth running of the office/service. Daily tasks include: making appointments and booking ceremonies; searching of electronic records and production of copy certificates; helping customers and stakeholders on a wide range of issues face to face, by telephone or in writing; taking payments and ordering of supplies and providing the highest standards of customer service at all times. The Registration Support Officer will also be required to undertake training to officiate and register ceremonies as part of the office team.
We have a part time Registration Officer position currently available in the North area of the service. The North area provides service points in Worksop, Newark and Retford. The regular work base for this position is Newark, but you may be required, on occasions, to work across the whole area as necessary.
You need to demonstrate the relevant NCC corporate competencies and have particular skills to be:
- incredibly accurate, with an exceptional attention to detail
- competent in the use of a wide range of IT and digital systems
- approachable, courteous, tactful, enthusiastic, energetic and innovative
- used to dealing with the pressures of a diverse workload and deadlines, whilst responding flexibly and quickly to changing priorities
- confident in public speaking and able to command the attention of large groups of people
- setting a personally high standard of customer service
- an experienced communicator, able to build and maintain relationships in both one to one and group situations
- exceptionally organised
- assertive when required
For further information please contact Sally Dawson on 0115 8040258
Monster2
IND3
Tier 7a
Disabled applicants who meet the essential shortlisting requirements will be guaranteed an interview. A job share scheme is available for all full-time posts: both permanent and temporary, unless otherwise stated. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks.
Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and prides itself on being accredited as a Disability Confident Leader Organisation.
Therefore, the County Council encourages applications from all, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation.
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