Regulatory Compliance Team Leader

An opportunity has arisen for Regulatory Compliance Team Leader, location will be agreed with the successful candidate, although some travel to Bristol or Castle Donington should be anticipated.

This role reports to the Regulatory Compliance Manager and will play a key part in managing the Regulatory Compliance team, ensuring all regulatory submissions are filed on time, monitoring licence compliance and ensuring the business is aware of changes to Regulatory  requirements.

As part of our hybrid working approach this role offers a mix of office and home working. Hybrid working can only be considered once your initial training is complete and subject to business need.

*Please note the successful candidate may initially be appointed at a lower salary until all relevant courses and training are complete.

If you are offered a position, you will be required to successfully complete a basic DBS check that shows any unspent convictions or conditional cautions.
About UsWe’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses, working outdoors with underground cables, overhead lines and substations that operate between 230 and 132,000 volts.

National Grid employs over 29,000 people worldwide. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources which are renewable, low carbon, and improve efficiency to meet demand. If this appeals to you too, you could soon work in a supportive, rewarding and friendly environment that empowers everyone to succeed.

We are an equal opportunities employer. Our desire is to bring in more employees from diverse backgrounds to build further on our inclusive culture. We value and celebrate individual difference and we believe that an inclusive culture will help the business grow as a positive, strong and innovative company.
Main Responsibilities
Work closely with the Regulatory Compliance Manager to support delivery of all Regulatory Compliance Team accountabilities
​Manage the other members of the Regulatory Team on behalf of the Regulatory Compliance Manager
Represent NGED in industry meetings, including Ofgem led and ENA co-ordinated working groups, and contribute towards collaborative work on policy changes, licence drafting and guidance documents (including development of RIGS and associated documents)
Manage the Regulatory reporting programme including processes for regulatory incentive mechanisms such as Time to Connect, Broad Measure of Customer Satisfaction and Major Connections
Develop improvements to the report collation process and data assurance activities
Manage performance reporting for Guaranteed Standards of Performance, Time to Quote and Time to Connect, including improvements to the dashboards and disseminating learning for field teams from data cleansing activities
Support and coordinate teams who input into regulatory reports
Identify areas for improvement in the regulatory reporting process and other systems put in place to support Regulatory Compliance team objectives
Monitor & share relevant information from Ofgem/DESNZ/Gov etc
Investigate Step 3 complaints and create Deadlock letters for customers
Collate information and prepare case files for the Energy Ombudsman
Support consultation leads 
Liaise with the Energy Ombudsman to support their understanding of the electricity distribution industry, share learning from investigations and build a positive working relationship
Provide daily/weekly updates to Regulatory Compliance Manager on agreed reporting points

The Ideal CandidateThe successful candidate will have significant experience in Regulatory Compliance and knowledge of RIIO ED2, the reopener process, the Code of Conduct process, or a proven track record that shows the ability to quickly pick up the knowledge and apply as required and have the ability to review and develop to high standard requisite policy documents, reports and system processes. Excellent attention detail is required.

The role requires you to be able to keep people on track with their designated actions, develop and motivate team members and provide feedback on their performance.

 
About The CompanyJoining the UK’s leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:

26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
Annual Share Save plan
Contributory private healthcare scheme for you and your family
Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
Free on-site parking at all our main sites

Things you need to know

As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. We anonymise all applications in our recruitment system so we can eliminate unconscious bias and be a workplace that reflects the community we serve. Hiring managers only have access to necessary information at interview stage. If you require additional support to complete your online application, please email nged.recruitment@nationalgrid.co.uk

Recruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date.

We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received, so it would be best to apply as soon as you can.