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Form of workWe are currently recruiting for Retail Manager, to join us at the Alton Towers Resort, the UK's only attraction that specialises in making Britain happy!
In this role you must help us to achieve all targeted KPIs whilst delivering exceptional guest experience within your team.
You must ensure the delivery of world class guest service, to maintain the safe operation of units in accordance to all policies and procedures whilst also assisting and driving in the full delivery of the Retail Vision.
You’ll be responsible for the day to day running of your resort retail shops )initially within the hotels). You'll need to be enthusiastic, outgoing, approachable and confident and you must have previous experience in management ensuring you maintain high standards of guest service whilst hitting commercial targets.
You must have excellent team management and coaching skills whilst always being motivated to drive our business forward. You will also be responsible to ensure H&S compliance for both your team and guests, interpret data to support commercial decisions and support the wider retail team by playing a role in retail duty management
If you're looking for a role that's challenging, yet rewarding and think you have the ability, communication skills, passion and drive to work in a busy and demanding environment, plus the enthusiasm to deliver an exceptional guest experience, you could be exactly what we are looking for.
Number one - We’re a fun, friendly and unique environment in which you are guaranteed to meet like-minded people and have fun! Benefits include:
- 28 days holiday
- Fantastic progression and development opportunities
- Merlin Magic Pass which gives you, your friends and family free admission to all our attractions worldwide- Worth over £1000!
- Access to exclusive employee events and monthly incentives
- 25% discount in our retail shops and restaurants
- 40% discount on LEGO.
- Life Assurance
- Pension
- Accessible employee transport links
