Retail Sales Associate

Company description

We are Warwickshire's No 1 Vape company, offering competitively priced products and unrivalled service in store and online. Founded in 2015 with the opening of our first store back in the days when vaping was only just starting to take off, our second store followed in 2016 and website and third store in 2020. We are currently looking for talent to be part of our exciting journey and future growth. We’ve seen a lot of changes and advancements during our time in the vape industry and we’ve always taken pride in moving forward as vaping has progressed.

Job description

We are looking for a Retail Sales Associate who vapes to join our team and provide excellent service to our retail and online customers. The goal is to provide unrivalled customer service, operational excellence and to participate into the company’s Continuous Improvement strategy.

Role and Responsibilities

Duties include:

• Ascertain customers’ needs and advising on our products and services.
• Conducting customer transactions and achieving high levels of satisfaction and retention.
• Email, Social Media & Telephone ordering and Inbox Management.
• Replenishing the supply of stock on the shelves and assisting with cross store stock transfers.
• Picking and packing orders for deliveries and collections.
• Maintaining outstanding store condition and visual merchandising standards.
• Using point-of-sale, payment systems and customer reward systems.
• Keeping up to date with product information.
• Adhering to all companies’ policies and procedures and CI initiatives / trials.
• Handling complaints or forwarding issues to Senior Management.

Preferred Skills

Experience in the below is preferable although training will be provided:

• Retail sales record.
• Basic understanding of sales and customer service principles and practices.
• Customer service focused, friendly, helpful, confident and engaging personality.
• Comfortable with systems and accurately handling computer and store admin tasks
• Work as a team player.
• Ability to adapt with real constant change and learn quickly.
• Organisational skills and attention to detail.

Job Types: Full-time, Permanent

Pay: From £12.00 per hour

Expected hours: 32 – 48 per week

Benefits:

• Company pension
• Employee discount
• Store discount

Schedule:

• 8 hour shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Leamington Spa: reliably commute or plan to relocate before starting work (required)

Experience:

• Retail sales: 1 year (required)
• Vaping: 2 years (required)

Work Location: In person

Expected start date: 06/05/2024