Revenue Growth Manager

Revenue Growth Manager

London or York

£36,000

Fixed term contract for 12 months

Why LNER?  

Our vision is to be the most loved, progressive and responsible way to travel for generations to come, and we're looking for the people who can deliver this, every day.    

Since we took over the East Coast route, we've been changing the face of travel. Our new fleet of Azuma trains are delivering faster journey times, more space, comfort and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join. We were the first and are currently the only franchised rail operator to achieve customer numbers back to pre-pandemic levels and we are leading the charge to transform rail through digital and customer focussed innovation.   

Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER.    

Are you on board?   

What you'll be doing:

At LNER, we are constantly looking for ways to grow our business and increase the amount of seats we have available on our trains. Throughout 2024, we have numerous workstreams that will look to address our capacity challenge and unlock more seats for our customers. To support with this we're looking for a Revenue Growth Manager to join us on a fixed term basis. Within this role you will be responsible for managing and delivering Revenue Growth on a given portfolio, train or market in line with the overall objectives set by LNER. You'll be part of our innovative, leading and hugely ambitious Revenue Optimisation team within the Commercial Directorate, and in addition to the above will be responsible for;

• Effectively managing price and seat availability on their responsible portfolio, interpreting short term demand and supply data to adjust availability of discounted ticket quotas to maximise revenue and minimise overcrowding (inventory control, or yield/revenue management)
• Interpreting all key data available to identify opportunities for and threats to LNER revenue and based on this, producing recommendations to assist in the making of key business decisions.
• Monitoring specific markets for events or exceptional situations that will drive short-term demand and identifying opportunities for increasing yield at peak times and increasing volume at off-peak times.
• Acting as a commercial partner for a region, providing insight and recommendations as well as gathering feedback and suggestions on how to improve revenue in that area.
• Maximising revenue through reducing levels of dilution and spoilage and monitoring performance vs target.
• Ensuring back up cover can be provided to cover other revenue optimisation team member's workload in the event of leave/sickness and for key business reports and processes.
• Providing, interpreting and making recommendations on any Management Information from the RM system to other functions (catering, retail, on train, stations, marketing) to inform decisions on supply/resourcing levels and promotional activity.
• Developing new ways to present information that enable a better understanding of business performance and as system expert users, enabling others to undertake simple analysis for themselves.
• Striving for continuous improvement in revenue results through increased forecast accuracy and system management and well as evolving processes and approaches in line with changing market and economic conditions and evolving systems capability.
• Developing the awareness and understanding of revenue management across the business such that other departments can build their commercial acumen.

In terms of location, we have offices based in London and York but can be flexible with travel across the route.

What you'll need:   

We are looking for a someone with strong commercial acumen in addition to excellent analytical and communication skills to take on this integral role. You'll also have;

• Experience in a highly commercially focused environment, preferably within a revenue management position. Alternatively, without employment experience a strong capability in a relevant degree such as economics, mathematics, statistics, operational research etc. would be required.
• An understanding of Revenue Management principles.
• Experience of presenting and communicating numerical information in a straightforward and compelling manner to a wide audience.
• Excellent analytical and numerical skills along with the ability to manipulate complex spreadsheets.
• The ability to extract key information from large pools of data as well as manage both high levels of detailed work with more strategic analysis of markets and trains.

What you'll get: 

• Free travel on LNER + 75% off other companies' tickets (for you & dependents) 
• Discounted international train tickets (after one year's service) 
• 50% discount on LNER tickets for friends & family 
• Generous pension scheme 
• Annual cycle to work schemes 
• Discount, savings and cashback scheme from top retailers 
• Health & wellbeing schemes and discounts 
• Host of training opportunities to help further your career 
• Rewards & awards to recognise when you shine 

 What we believe:         

To be the most loved, progressive and responsible train operating company, we must make a meaningful difference – always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish. 

Closing date: 27 March 2024