Our family-run Biological Solutions Provider based in Wooburn Green, near High Wycombe in Bucks are currently looking for a new Sales Administrator / Resource Planner to join their growing and incredibly successful team!
The indiviual will be driven, reliable, well presented with a strong telephone manner and moitavted to go tthe extra mile for the business and for their own personal development.
Key Responsibilities to Include:
- Using CRM systems to manage relationships
- Developing new ways to meet customers' needs
- Handling customer complaints and queries
- Collecting and analysing customer data
- Developing marketing campaigns to attract new customers/retain current customers
- Collaborating with sales, marketing, customer service and operations teams to improve the customer experience
- Exploring new features and streamlining processes through CRM system
- Process automation
- Creating job worksheets
- Creating mailshot templates to send out to customers with news or product offers
- Ensuring CRM information is up to date
- Ensuring tablets and other hardware are up to date and ready for use on site
- Daily communication with engineers, customers, and warehouse
- Training and onboarding new engineers
- Helping to manage and maintain our fleet of vehicles
- Answering incoming calls and emails to Operations from customers
- Allocating and route planning engineer's work to CRM system ensuring best fuel and time efficiency
- Producing kit and equipment required reports for all service runs scheduled for the warehouse
- Maintaining alerts and contact details for all sites on our CRM to ensure automated booking/site access
- Following up with issues on sites as part of customer service and success
- Accepting, updating, allocating, closing jobs on customer portals
- Completing work submission spreadsheets for invoicing purposes
- Ensuring work permits are in place
- Updating yearly permits, RAMS, process guides
Experience (preferred but not essential):
- 2 years' experience of office based experience (Admin / Client Support / Operations)
- Customer Service
- Job Scheduling / Communication with Suppliers & Contractors
- CRM system experience (BigChange/JobWatch preferred)