Sales Ledger/ Credit Control Team Member

Sales Ledger/ Credit Control Team Member

Kirkstall Forge + Hybrid working (Tuesday and Wednesdays in office)

£24,000 - £27,000 base salary + fantastic benefits

Permanent / 37.5 hours per week

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

Working in our support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care.

No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

Due to growth and development within the team, we are looking for an Accounts Assistant to join the team. The Accounts Assistant would join a dedicated team that would support our Care Home network with Credit Control activities. This is an exciting, busy role that is an excellent opportunity to gain further operational finance experience.

What you’ll do:

• Action appropriately all correspondence from customers/internal Bupa departments regarding Credit Control queries.
• Provide a high standard of service and administration to all internal and external customers including adding comprehensive notes onto the billing system.
• Take responsibility for the debt position on a portfolio of customers and liaise closely with the care home administrators, Senior Financial Administrators and regional teams.
• Monitor the account balances of each customer in their portfolio to ensure that the debt position is under control and that problem areas are investigated and reported where necessary and payment plans are agreed or forwarded on to relevant area to resolve.
• Manage the total and individual debt position on their portfolio and ensure the timely collection of monies outstanding in line with stipulated policies and procedures.
• Ensure central billing is undertaken on a timely basis and in line with business policy and procedures.

What you’ll bring:

• Experience within a Credit Control environment is desirable but not essential - training provided
• Technical appreciation of systems and processes and the ability to offer suggestions for process improvements.
• Intermediate PC skills including Excel, Word and Outlook. Excellent Customer service skills, including communication.
• Good numerical skills with a financial background.
• Able to demonstrate sound business reasons for decisions, and possess well-developed analytical skills, when making real time decisions.

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically.

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

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