Sales Manager

DUTIES AND RESPONSIBILITIES

Specific Duties

The following are specific Job responsibilities and contributions critical to the successful performance of the Sales Manager position:

· Manage an allocated portfolio of accounts, undertaking complete account management, taking responsibility for maintaining, servicing, contracting, and developing your allocated account base.

· Actively search and prospect new accounts to drive Group, Conference & Catering revenue into the Hotel.

· Proactive Sales – Saturates and penetrates assigned accounts for group, catering and meeting business. Maintains current business relationships and networks for new business within accounts.

· To follow key sales activities such a site inspection, client appointments, promotions, familiarization trips and sales trips to deliver increased market penetration and revenue production goals.

· To conduct domestic sales-trips, when applicable, focusing on strengthening existing and building new relationships to deliver increased account penetration and revenues.

· Meet & greet in-house corporate events to create a great rapport with client and encourage repeat business by offering contractual rates.

· Invite various events agencies for brand awareness and inviting them for show round.

· To participate in sales trips, sales blitz events, trade shows, workshops, and exhibitions as appropriate both local market & around London area.

· Maintains accurate and up to date Customer and prospect data.

· To maintain full and accurate knowledge of the competitive set of the hotel, monitor market activity and adjust strategy accordingly to market needs and trends.

· Present the market research to management to create bespoke and competitive packages. Executes sales strategy to achieve goals for hotel.

· To take responsibility to deliver both Individual and team targets.

· Attend & present relevant segment update weekly sales meetings and other meetings, as required.

· Be responsible for compiling expense reports on a regular basis and submitting to the Hotel Manager for approval.

Guest Satisfaction

• Displays leadership in guest hospitality; exemplifies customer service and creates a positive example for guest relations.
• Establishes clear expectations for customers and properties throughout the sales process.
• Transfers accurate, complete, and timely information to operating departments at the properties.
• Effectively resolves guest issues that arise because of the sales process. Brings issues to the attention of property leadership team as appropriate.
• Participates in guest satisfaction review sessions to identify areas of improvement. Takes ownership of results and shares recommendations to address guest service issues.

Sales Report & Trainings

· Complete and submit a weekly sales report, detailing activities, and financial results in line with company standards, goals and targets to the Hotel Manager.

· Take adequate trainings in related to all the inhouse booking software (PMS).

· Prepare upcoming business plan (preferably 3months and 6 months plan) and submit to Hotel Manager on a timely manner.

· Make sure all show-round information passed to the relevant departments for the meeting room and bedrooms to present the hotel in immaculate condition

· Maintain complete knowledge of and comply with all departmental, divisional, and hotel policies, procedures, and standards.

· Contribute and ensure in-house promotional material is current, effective and supports any new sales and marketing promotions.

· Liaise with social media and Marketing members on the content of the Hotel’s website and social media promotions.

· Assist events team on chases.

· During the absence of co-workers, manage and respond to all event enquiries, share the relevant details to clients and inform back to the person in charge.