Senior Contingency Coordinator - Banking Operations

Senior Contingency Coordinator - Banking Operations

Background

The Real-Time Gross Settlement (RTGS) service – operated by Payments Directorate – is the backbone which underpins all financial transactions in the UK and is essential for the functioning of the economy and the implementation of monetary policy and financial stability. It holds accounts for banks, building societies, financial market infrastructures, non-bank payment service providers and provides sterling settlement services for Bacs, CHAPS, ICS (cheque clearing), CREST, Faster Payments (FPS), LINK, Mastercard, Visa and PEXA.

Role and responsibilities

This role is essential to ensure the safe and seamless continuity of payments processing through the RTGS/CHAPS service in the event of customer or technical disruption.

You will work as part of a ‘hub and spoke’ operational resilience function within the Bank’s Payments Directorate reporting directly to an Operational Resilience Manager within the team. You will also have line management responsibilities for the Scale I Contingency Coordinator.

• The role holder will assist in planning and coordinating contingency tests with external account holders including DNS scheme out of hours testing, ensuring that stakeholders are aware of the testing being undertaken and their part therein.
• You will plan, organise, and lead Bronze CIMF exercises for the operational team, and Recovery and Response managers and Scribes, on a regular basis throughout the year. You will document lessons identified, chair post exercise wash-up sessions and collate and track actions arising.
• You will ensure that any live Bronze-level operational incident has a full post incident review (PIR) and wash-up session and that actions are accurately captured and driven through to conclusion.
• You will input to and create plans for MIRS (RTGS tertiary solution) testing both for the operational teams involved and for external stakeholders and participants.
• You will contribute to Non-Standard CREST Closure and other business continuity and contingency testing with EUI, ensuring that internal teams understand the tests being undertaken and that all documentation is up to date and fit for purpose.
• You will work with the Operational Resilience manager to ensure that the operational team understands their role within any sector and market-wide exercises and that resources are allocated and trained to participate fully.
• You will ensure that the full suite of contingency tests is exercised in line with audit and regulatory requirements and that any deviation from plan is properly agreed by senior management, fully documented and reported to RiskCo and the regulator where required.

Minimum criteria

• Strong stakeholder management skills
• Good understanding of RTGS/CHAPS processes and the different types of account holders,
• Deep understanding of the Bank’s crisis management response frameworks and governance and of the local Bronze framework and processes.
• Ability to plan and adjust plans when challenges arise
• Good understanding of operational resilience

Desired criteria

• Experience of operational resilience testing
• Experience of live operational incident management

Our Approach to Inclusion

The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve.

At the Bank of England we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it’s by drawing on different perspectives and experiences that we’ll continue to make the best decisions for the public.

We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed.

For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders.

Finally, we're proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the ‘Candidate Personal Information’ under the ‘Disability Confident Scheme’ section of the application.

Salary and Benefits Information

This specific role offers a base salary of circa £30,320 - £34,110 per annum(depending on skills and experience) on a full-time basis. We encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro-rated basis as appropriate.

In addition, we also offer a comprehensive benefits package as detailed below:

• A non-contributory, career average pension giving you a guaranteed retirement benefit of 1/95th of your annual salary for every year worked. There is the option to increase your pension (to 1/50th) or decrease (to 1/120th) in exchange for salary through our flexible benefits programme each year.
• A discretionary performance award based on a current award pool.
• A 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits.
• 26 days’ annual leave with option to buy up to 12 additional days through flexible benefits.
• Private medical insurance and income protection.

National Security Vetting Process

Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes, is set out in the Bank's Privacy Notice