Senior Customer Service Administrator

Warrens offer a comprehensive logistics and warehousing service, primarily focused on the needs of major retailers and bakeries.

At Culina Group we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Our Rugby site have an exciting opportunity for a Senior Customer Service Administrator to join our friendly team on a full time permanent basis. 

Salary: £27,456 per annum.

Working hours: Monday-Friday, 8am-4pm. 

As a Senior Customer Service Administrator you will provide our customers and clients with excellent service and contacting customers regarding orders where required. The role will handle the customer returns on a daily basis and also provide assistance with admin tasks to support teams across the business when required.

Key Duties of a Senior Customer Service Administrator:

• All aspects of Customer Relations by telephone and email.
• Support to wider Customer Service team.
• Monitoring the Customer Service inbox.
• Monitoring the claims inbox.
• Updating and controlling claims register.
• Dealing with financial  claims queries.
• General problem solving, particularly regarding  claims and delivery discrepancies and assisting customers with any queries that they may have.
• Assisting with training & supporting of team members.
• Creating and circulating KPI reports to the business as required.
• Any other tasks that are deemed necessary.
• Creating credit approval requests for the business.

• Strong communication skills with the ability to build rapport. 
• Computer literate with a good working knowledge of MS Office.
• Excellent organisational skills with the ability to demonstrate a high level of expertise in a busy and demanding environment.
• Have a flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year. 
• Able to work to tight deadlines and manage your own time effectively.

As part of our drive to make Warrens a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – Competitive holiday entitlement.
• Pension scheme – We want colleagues to enjoy a comfortable retirements so we offer a great contribution of 4% employee and 4% employer.
• Life Assurance -  2 x your annual salary.
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!