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SalaryJob Title: Senior Customer Services Administrator
Location: Corby - full time on-site, 37.5 hours
Are you a seasoned professional in customer service administration looking to take the next step in your career? We're seeking a Senior Customer Services Administrator to join our dynamic team. This role offers an exciting opportunity to lead and support our customer service operations while fostering strong relationships with key clients.
Responsibilities:
Point of Escalation: Serve as the point of escalation for Customer Service Administrators, ensuring effective and swift resolution to queries within our Customer Services department.
Key Customer Relations: Act as the primary contact for allocated Key Customers, nurturing and maintaining positive working relationships. Oversee key accounts to ensure timely order placement, effective communication of product changes, and prompt response to inquiries.
Supplier Collaboration: Collaborate with internal and external suppliers to enhance service delivery to our customers. Work closely with hauliers and internal teams to identify opportunities for improvement in delivery processes and order processing.
Team Oversight: Manage day-to-day processes within the team, ensuring that technology tools such as Zendesk are utilized efficiently. Distribute tickets and maintain up-to-date records to streamline operations.
Dispatch Coordination: Serve as the point of contact for the team on dispatches, particularly focusing on pallet control. Ensure swift resolution of shortages and redates for order allocation and dispatch.
Export Order Processing: Handle the processing of export orders and associated paperwork in accordance with established guidelines.
Export Hub Management: Oversee the Export Hub, ensuring compliance packs are in place and adherence to regulatory requirements.
Collection and Packaging Asset Return: Supervise the completion of collection and packaging asset returns, resolving queries promptly, and ensuring efficient customer collections.
KPI Performance: Take responsibility for achieving individual and team KPIs, driving performance excellence.
Haulier Reviews: Attend haulier reviews to gain insights into costs and challenges, contributing to cross-functional understanding and improvement initiatives.
Order Processing and Complaint Handling: Process orders, sample requests, and complaints in line with standard procedures, ensuring accuracy and timely resolution through our Formul8 system.
Qualifications:
- Proven experience in a customer service administrative role in manufacturing /logistics environment, with demonstrated leadership abilities.
- Strong communication and interpersonal skills, with a focus on building lasting client relationships.
- Excellent organizational and problem-solving abilities.
Join us and be part of a team committed to delivering exceptional customer service and driving continuous improvement. If you're ready to take on new challenges and contribute to our success, apply now
