Senior Customer Service

Our Client in Northampton is looking for aSenior Customer Hire Coordinator to join their team. They will be responsible for leading a team of Hire Coordinators and ensuring all business with selected Major Account customers is carried out in an efficient and effective manner.
Monday to Friday
7.30am-4.30pm / 8.30am-5.30pm
The Ideal Candidate:
-Previous experience leading and developing teams within a customer-service environment, preferably in the construction or hire industry.
-Effective communication skills with the ability to engage effectively with stakeholders at all levels.
-Strong attention to detail and problem-solving skills with the ability to identify areas for improvement and provide effective solutions.
Key Responsibilities:
-Operate and maintain a spreadsheet recording all plant movements.
-Deal with all telephone enquiries from customers and colleagues, raising the contract on Smart Office quoting a valid order number and correct rate.
-Obtain detailed information from customers requesting plant, off-hiring plant or reporting breakdowns (site address, date and time required, nature of breakdown) and site contact details.
-Source and re-hire external equipment ensuring both best price and quality.
-Liaise with depots to ensure that plant is available.
-Prevent invoice queries arising by ensuring contracts are raised accurately.
-Use Smart Office to locate plant and check correct rates are being used.
-Reporting errors on rates to Major Account Managers.
-Produce weekly reports for customers showing all plant movements.
-Attending occasional meetings with Major Account Managers.
-Take opportunity to secure additional revenue through add on sales and converting off-hires into hires.
-Liaise with Major Account Managers and provide updates and performance reports as required.
-Weekly reports to Major Account Managers and customers.
Benefits include:
-Competitive salary and bonus scheme
-Up to 25 days annual leave plus bank holidays
-The option to buy up to 5 days additional leave
-Contributory Pension Scheme
-Life Assurance
-Employee Welfare Fund (Company-funded social events)
-Cycle to Work Scheme
-Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
You must have right to work in the UK and live locally to Northampton.
Please apply with your up-to-date CV today!