Senior Receptionist (Private Healthcare Clinic)

Up to £34,000 plus benefits

Permanent, full-time role

An exciting opportunity has arisen for a highly motivated and experienced Senior Receptionist to join a prestigious Private Healthcare Clinic located in the heart of London. As the first point of contact for valued patients, you will play a crucial role in providing exceptional customer service and ensuring the smooth functioning of the reception area. This Clinic is a leading Private Healthcare provider dedicated to delivering premium medical services to their clientele. This state-of-the-art clinic in London is renowned for its commitment to excellence, offering a wide range of medical specialties and personalized care.

Key Responsibilities of the Senior Receptionist to include:

• Front Desk Management: Supervise and lead the front desk team to ensure a warm and efficient welcome for patients and visitors.
• Appointment Scheduling: Coordinate patient appointments, manage the booking system, and ensure accurate scheduling of consultations and treatments.
• Patient Liaison: Provide information, assistance, and support to patients, addressing inquiries and ensuring a positive patient experience.
• Administrative Tasks: Oversee administrative duties, including managing patient records, handling correspondence, and maintaining a tidy and organized reception area.
• Team Collaboration: Work closely with medical and administrative staff to ensure seamless communication and a coordinated approach to patient care.
• Problem Resolution: Proactively address and resolve any issues or concerns raised by patients, ensuring their satisfaction.

Qualifications and Experience required for the successful candidate:

• Proven experience as a Senior Receptionist or in a similar role within a healthcare or premium service environment.
• Excellent organizational and multitasking abilities.
• Exceptional interpersonal and communication skills.
• Proficiency in using relevant software and technology for appointment scheduling and administrative tasks.
• Understanding of patient confidentiality and commitment to maintaining the highest standards of professionalism.

This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Resourcing Associates Limited are those of an Employment Agency