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Salary- The Emory
- Spa
- Full time
A fantastic opportunity has arisen for an experienced and passionate Senior Receptionist to join the Surrenne department team at The Emory.
Dedicated to longevity and wellbeing, Surrenne is a private Members' Club in Knightsbridge. Discover modern rituals to awaken true transformation and elevate you to a new state of being, across four floors of immersive health, fitness and beauty services. Spearheaded by world-leading experts, Surrenne is a new paradigm of wellbeing, brought to you by Maybourne in Spring 2024.
The Maybourne is proud to introduce a new architectural landmark to London. The final project designed by the late Lord Richard Rogers, The Emory will be an exclusive, world-class hub of art and culture which marks the addition of a modern masterpiece to the group's global luxury estate. Situated on Knightsbridge and overlooking Hyde Park, The Emory will present 61 contemporary suites set over nine floors.
Main Duties & Responsibilities
As a Senior Receptionist you will provide excellent service and be present to welcome the guests in a friendly and efficient manner and to ensure the security of the Surrenne. You will be supervising the efficient operation of the Surrenne reception facilities and ensure the smooth running of the therapist schedules.
Main responsibilities of the role include but are not limited to:
- Assist members and guests when they enter Surrenne, including escorting guests to the changing areas and facilities. Explaining about the facilities and lockers and dealing with appointments and enquiries.
- Manage the diary and ensure bookings are scheduled in a way to maximise occupancy and ensure the treatments are fairly distributed amongst the therapists.
- Be fully versed with Book4time, Knowcross, Peoplevine. Be able to explain how to use Peoplevine app to any guests or members who have questions regarding this.
- Encourage and motivate all staff with whom you work. Run weekly reception meetings and feedback any issues to Spa manager.
- Ensure that the needs of guests and members are anticipated and met in a professional, friendly, proactive and time efficient manner.
- Contribute in maintaining an excellent level of service in conjunction with the minimum requirement of the LQA and Forbes standards at all times.
Entry Requirements
Successful candidates for the Senior Receptionist opportunity will demonstrate genuine dedication to The Emory and show a commitment to consistent quality in our product and service.
This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced and high performing team renowned for their approach and delivery of unparalleled service.
We anticipate applicants will have worked in a similar role within a luxury hotel environment.
Benefits Package
Here at Maybourne, we strive to reward our employees for the incredible work they do every single day. In return for your hard work and dedication we offer you:
Financial Stability
- Excellent salary package.
- Family Friendly company policies including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme*.
Health and Wellbeing Support
- Subsidised monthly Podiatrist and Masseuse treatments.
- Flu vaccination vouchers*.
- Eye test vouchers and contributions towards glasses*.
- 24-hour colleague assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.
Recognition and Career Development
- Referral Scheme ‘Introduce a Star’.
- Instant colleague recognition and award programme with generous prizes.
- Colleague of the month nominations with generous prizes.
- Additional paid day off to celebrate your Birthday.
- Internal transfer and promotion opportunities.
- In-house training and development team with a strong focus on career progression and personal growth.
- Long service awards.
Memorable experiences
- Preferential room rates per overnight stay for yourself or your family across Maybourne.
- Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
- 50% Food and Beverage discount* across Maybourne.
- Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children's Party, etc.)
- Wedding and Baby gifts.
- Retirement functions.
- Terms and conditions apply to all benefits.
