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SalarySenior Sales & Loyalty Supervisor (Contact Centre)
£31,000 + commission
Manchester City Centre
Hybrid – 3 days in the office per week
Do you have contact centre experience and maybe you’re looking for a step up to a more senior role? Look no further! Forward Role have exclusively partnered with a leading home security brand to find their newest Senior Sales & Loyalty Supervisor! You will lead a dynamic sales team within their contact centre with focus on both sales and retention. You will play a pivotal role in driving the team forward to achieve targets and KPIs for both inbound & outbound operations.
About the role:
- Set and achieve team targets in alignment with company goals, ensuring diligent tracking and management of leads.
- Organize sales and retention incentives in collaboration with marketing initiatives.
- Handle escalated customer issues, maintaining superior service standards.
- Oversee team performance, providing feedback, coaching, and conducting regular performance reviews.
- Foster a high-performance culture, identifying training needs and coordinating development plans with senior leadership.
What they are looking for:
- Minimum of 2 years in a supervisory role within a contact centre focused on sales and retention.
- In-depth knowledge of the Sales and Retention processes.
- Proven experience in team management, performance metrics, employee relations, and training.
- Exceptional multitasking, prioritization, and communication skills.
- A proactive and detail-oriented approach, capable of working independently.
What’s in it for you:
- Competitive salary with an attractive annual bonus plus monthly commission.
- Generous holiday allowance plus bank holidays.
- Enhanced pension, life assurance, private healthcare, and dental care.
- Wellbeing contributions, cycle to work scheme, and more.
- Vibrant team socials and company-wide events.
Are you interested in finding out more about this role? Please email your CV to or click APPLY NOW!!
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