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SalaryDefra is the UK government department responsible for safeguarding our natural environment, supporting our world-leading food and farming industry, and sustaining a thriving rural economy. Our broad remit means we play a major role in people's day-to-day life, from the food we eat, and the air we breathe, to the water we drink.
Digital, Data and Technology Services (DDTS) is the trusted team for digital across the entire Defra Group.
We have around 1,200 colleagues across DDTS and our ambition is to make it easier and faster than ever for people to interact with Defra. If you are ready to drive innovation and push boundaries, we want to hear from you. Join us and together we will create a great place for living, and a green and healthy future for all.
Find out more about DDTS:
Defra digital, data and technology blog
Defra Jobs
The Group Infrastructure Operations (GIO) function within Digital, Data & Technology Services (DDTS) is currently recruiting for a Senior Service Manager to join our Supplier and Service Management and Service Reporting team.
Our team is accountable for the end to end delivery of business applications, end user and back end services and adherence to IT Service Management policies, processes and procedures.
If you are passionate about delivering quality business support services that enable delivery of widespread digital change, we’d like to hear from you!
In Defra you will report to a Lead Supplier Manager and you will manage a specific set of services that are critical to the Defra business to ensure that day to day service issues are managed with a business focus.
Working as a Senior Service Manager at Defra means supporting delivery of digital services that handle some of the most pressing issues our society faces, including climate change, sustainability, biodiversity and farming. It also means taking accountability for issues that occur and being proactive in identifying and resolving potential problems. If necessary, you will liaise with stakeholders as to the business impact of an incident and share information with incident management colleagues. As well as working on meaningful projects, you can expect some great benefits such as a Civil Service pension with an average employer contribution of 27% and flexible working options such as condensed hours, part-time and flexi time.
Please note you might be expected to work out of normal hours and you could be on call for support and escalation duties.
