Service Co-Ordinator

Position Overview
To work within the Operational Service Centre (OSC) as part of the Operational Admin team. The main purpose of the role will be to support the Admin team, Operational field teams, accounts and any other relevant department to deliver a high level of service to meet our customer needs and expectations.
Main duties
Providing contract support to both customers and colleagues
Engaging with suppliers to support the resolution of service failures as they arise and updating colleagues as required
To ensure escalation of any pending issue to Management within the SLA agreement
Develop and maintain good working relationships with internal and external customers
Collating and data inputting information into relevant reporting system (CAFM database's)
Creating and maintaining business reports / records of activity / databases
Researching company databases, live or archived reports
Following up on requests for support
Preparing documents to send to internal teams and/or external customers
Writing and editing company correspondence
Coordinating and managing group mailboxes
Giving feedback on Operational Support efficiency and suggesting possible improvements
To carry out any other duties required by the business within the scope of the role.
To ensure customer care principles are always practised
To adopt a flexible and proactive approach, responding to frequently changing work priorities
To support and maintain office Health and Safety rulesKnowledge skills & experience
Experience in adhering to customer and business KPIs and SLAs
Ensures the safety and wellbeing of themselves, their team and colleagues
Demonstrable ability to monitor and respond to short term work volume variations and ensure team functions are covered to meet the demand
Experience of working in a fast-paced environment
A high level of accuracy and attention to detail
Good organisational skills and a proven ability to meet deadlines
Working knowledge of Microsoft Excel and other Microsoft applications
Good communication skills
Experience of reporting and communicating data to both clients and other team members
Good at problem solving
Good multi- tasking skills
CRM database knowledge is desired Person:
Customer focused ethos with a "Can do and does" attitude
Team focused with a caring and approachable attitude that encourages team collaboration and advice sharing
Thrives in fast paced work environment
Actively encourages team work
Passionate about quality and service delivery
Maintains effective work behaviour in the face of setbacks or pressure
Solutions oriented, providing explanations and proposed resolutions to problems rather than purely identifying problems
Well organised, with the ability to multi-task, prioritise and manage competing demands