Service Desk Analyst

Are you ready to embark on an exciting journey in the heart of innovation? We're seeking a dynamic and analytical Service Desk Analyst to join our rapidly growing tech venture based in Stevenage. If you're passionate about technology, possess excellent customer service skills, and thrive in a collaborative environment, then this opportunity is tailor-made for you!

My client are not just another tech company; they are pioneers. As a member of their tech support team, you'll have the chance to interact directly with clients worldwide, providing exceptional 1st and 2nd line support for their cutting-edge software solutions. Don't worry if you're new to the tech scene - we'll provide you with comprehensive support and training to ensure your success.

What sets my client apart?

They prioritise the growth and well-being of their employees. With a stellar track record of personal development initiatives and a commitment to employee wellness, they offer every team member a dedicated Wellbeing day six times a year, in addition to annual leave, to promote mental, physical, and social well-being.

What You'll Do:

• Assist in the testing, implementation, and launch of new customer websites and software.
• Provide technical and functional support to our valued clients and business partners.
• Conduct problem diagnosis and data analysis to deliver effective solutions.
• Answer, log, and resolve client support requests promptly and professionally.
• Train new and existing clients on our suite of software products.
• Offer technical system advice and support to non-technical users with patience and clarity.
• Take ownership of customer requests, ensuring timely resolution and top-notch service delivery.

What You Need:

• Proficiency in G.D.S and API systems preferable
• Experience in the travel industry is preferred, but not essential.
• The ability to learn new technical/ IT related things
• Strong problem-solving skills and a proactive mindset.
• Excellent organisational skills with a methodical and approachable demeanour.
• Outstanding communication and customer service skills.
• Ability to utilise support ticket systems and effectively prioritise tasks.
• Proactive approach to learning and a keen eye for detail.
• Capacity to take ownership of issues and drive them to resolution.

What's In It For You:

• Competitive salary ranging from 23,400 to 28,000 dependent upon experience.
• Exciting benefits package.
• A supportive and inclusive work environment where your growth and well-being are our priorities.
• Opportunities for career advancement in a rapidly expanding tech landscape.

Working Mondy to Friday 9:00 to 5:30 this is a office based role, in Stevenage with some limited hybrid options.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.