Address
Form of work
SalaryService Desk Team Lead
Are you an accomplished IT Service Desk professional who has a love for customer service and technology and wants to mentor a team of Service Desk/Help Desk professionals?
Do you perform best in a fast-paced, dynamic atmosphere where you can show off your people and technical skills?
My customer is a quickly expanding SME that provides the public sector with cloud and cyber services and is looking for a talented Service Desk / Help Desk professional to join the team as a Service Desk Team Lead, overseeing and developing our small but growing Service Desk/ Help Desk team. Due to the nature of the work, this role will require current and active SC clearance.
Key responsibilities:
- Overseeing daily operations, Ensuring efficient support delivery, Setting performance goals, Handling complex inquiries, and Coordinating with other departments.
To thrive in this role, you'll need:
- A minimum of 2 years of IT team lead experience SC Clearance (maintainable as a condition of employment) A full driving license ITIL v4 Certification or experience within an ITIL Framework Proficiency in Microsoft Windows, Office, Office365, and Server Support Some experience with functional scripting (e.g., PowerShell)
Why this particular role? You'll work with a welcoming, encouraging group of people committed to providing top-notch services and solutions. We provide a cooperative work atmosphere, chances for professional advancement, and the ability to have a significant influence on the cybersecurity industry.
