Service Lead

Service Lead
Liverpool
40 hours per week, 8-4, 9-5 then the on-call hours 5pm-8am, 8am-8pm on a weekend
Primary Purpose of the Role:
The Service Lead is responsible for leading and managing a team of Support Workers to deliver high-quality, effective supported housing services and/or housing management services to various service user groups. This role ensures compliance with regulatory requirements, contractual obligations, and financial targets while meeting the needs of service users.
Key Responsibilities:

• Lead and deliver services in compliance with regulatory frameworks and quality standards.
• Ensure all service user support and safety plans are in place and reflect individual needs.
• Manage financial standards on voids, arrears, and re-lets while liaising with external agencies and partners.
• Promote service user involvement in service design and delivery and manage the rota and on-call arrangements.
• Set clear objectives and performance targets for each direct report and provide development and support.
• Manage recruitment, attendance, conduct, and performance of direct reports.
• Ensure safeguarding and risk management are integral to support work and financial targets are met.

Professional & Technical Expertise:

• Responsible for at least one support contract and accountable budget holder for the service.
• Ensure effective property management, adherence to health and safety requirements, and compliance with housing law.
• Work in partnership with central teams on tenure management, compliance with arrears policy, and operational procedures.

Organizational Performance and Compliance:

• Conduct initial and regular assessments of service users' needs and requirements, ensuring eligibility for the service.
• Undertake health & safety checks, manage team performance targets, and contribute to identifying and developing bids for new business.
• Maintain up-to-date records via relevant systems and comply with safeguarding and data policies.

Qualifications and Experience:

• Valid driver's license, own vehicle, and business insurance.
• Enhanced DBS certification for working with adults.

The Package
This is a temporary, Service Lead role,40 hours per week for an initial 3 months, covering the recruitment process for a permanent team member, meaning the role could be extended, or become permanent.
Referral Bonus
If this Temporary Service Lead role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them.
If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.
How to Apply
If you are interested in this Service Lead role, please send your CV mickey . stepans @ service care . org . uk or call me on 01772 208 966 discuss the vacancy in more detail.
Also, if this Service Lead role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region.

Proud member of the Disability Confident employer scheme