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SalaryJoin Our Team: Stage 2Complaints Handler - Social Housing
Salary: Circa £35,000
Are you a skilled and experienced Stage 2Complaints Handler within the social housing sector? We have an exciting opportunity for you! Join our dynamic team in a hybrid role based in either Hull or Worcester, offering a competitive salary of circa £35,000.
Key Responsibilities:
Resolve Complex Complaints: Take the lead in managing complex and escalated complaints within the social housing sector, ensuring adherence to regulated complaints procedures.
Customer Interaction: Navigate and effectively handle difficult customer interactions, providing solutions that uphold our commitment to service excellence.
Hybrid Working: Enjoy the flexibility of a hybrid work model, balancing remote work with office presence to facilitate collaborative teamwork.
Must-Haves:
Housing Experience: Demonstrated experience in the social housing sector, equipped with a comprehensive understanding of industry dynamics.
Complaints Handling: Proven track record of managing complex complaints and navigating the regulated complaints procedure.
Customer Focus: Adept at dealing with difficult customers, ensuring a positive resolution in line with service standards.
Location: Hybrid - Hull or Worcester
If you're ready to bring your expertise to a dynamic team, apply now or reach out for a confidential discussion. Be a part of our mission to deliver exceptional service in the social housing sector.
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