Student Hub Adviser

Job title: Student Hub Advisor
Department: Student and Academic Services Directorate (SAS), Student Experience, Engagement & Retention Team (SEER)
Contract type: Permanent
Salary: Grade 5 £29,323 to £30,629 per annum inclusive of London Allowance

Salary on Progression: £29,323 - £32,944 per annum
Location: Bloomsbury, London – on campus four days per week, work from home one day per week. (Successful candidates will need to be resident in the UK for the duration of their contract)
Hours: Full time -35 hours per week

SOAS University of London is the leading Higher Education institution in Europe specialising in the study of Asia, Africa, and the Near and Middle East. SOAS University of London is positioned to play a leading role in reimagining higher education globally, with a new strategic plan in place as the basis for the renewal and revitalisation of the school which commits SOAS to both student responsiveness and research intensity. SOAS is moving towards a new model of international partnerships which is responsive to the transnational character of our global challenges.

About the Department
The Student Experience, Engagement & Retention team (SEER) has a mission to include, support and empower SOAS students. The vision of SEER is to: enable students from all backgrounds and experiences to feel welcome, accepted, and like they belong at SOAS; create inclusive environments for students to learn about their subject, themselves, and the world; deliver our work in a way that is student-centred and straightforward; ensure students have access to clear information and guidance; support students at their most vulnerable and empower them at their most capable.

SEER is part of the Directorate of Student and Academic Services (SAS) which has a vision to provide holistic service, support and educative experience to all students and researchers from induction, to student engagement and progression, leading to successful graduate outcomes. The Directorate will aim to provide high-level administrative support, advice and guidance to students, researchers and academic colleagues, so they receive expert, timely and accessible support across a wide range of activities.

About you
We are looking for new members of the team who love to help students and improve the student community! You love to make things easier for students, to solve problems, and to help students succeed. You are able to support people when they are uncertain, stressed, upset, and/or confused, and can provide them with clarity on their next steps. Whether the student in front of you has a simple query or a complex one, you will be able to calmly, efficiently, and inclusively guide them to the answers they need, so they can go back to focusing on their studies.

About the role

As part of a dynamic, friendly, and proactive Student Hub team, you will be responsible for promptly responding to all queries from our students, staff, and external guests of the School.

Based at our busy central London site, you will deliver timely, accurate and expert advice over the phone, in person, and through our online Student Information Desk.

You will contribute to a positive student experience by providing clear information to enquirers and referring students effectively to other specialist teams as needed.

As part of your role, you will also ensure that all processes involving the Student Hub (including Mitigating Circumstances and Support to Study) are processed in a timely manner, subject to any service level agreements in place.[PB1]

You can find further information in the Job Description and Person Specification, which can be found on the SOAS website.

How to Apply

Please complete the online application form and upload your CV and a supporting statement

Closing date:Sunday 31st March 2024
Interviews will be held: w/c 8th April 2024

Further Information
If you have any questions or require any assistance with regards to the application process, please contact hr-recruitment@soas.ac.uk

Successful candidates will need to demonstrate their eligibility to work in the UK or have limited leave to remain in the UK and associated right to work [KJ2] for the duration of their employment with SOAS, in accordance with the Immigration, Asylum and Nationality Act 2006'. ‘Successful candidates must be based in the UK for the duration of their contract.

For information on how and why SOAS processes personal data about its job applicants, please read our Job Applicant Notice.

We would particularly welcome applications from candidates from working class, first generation Higher Education, Black, Asian, other minority ethnic and underrepresented groups from within the UK and beyond. All appointment decisions will be made on merit, following a fair and competitive process.