Job Title: Customer Logistics Coordinator, EMEA

The Skills You'll Need:Customer Service, Logistics, Supply Chain

Your New Salary:c£30k

Location:West London/ hybrid - 2 days a week in office

Job status: Permanent, full-time

Start date: ASAP

Working hours: 8.30am - 5.30pm Monday-Friday, 40h per week

Who You'll Be Working for:

Leading IT accessories business.

What You'll be Doing Each Day:

• As Customer Logistics Coordinator (CLC) you will help manage the order to delivery (OTD) process within the Operations function.
• You will provide excellent customer service to both external and internal customers ensuring that all orders are processed, generated and delivered in line with customer and business requirements.
• You will interface between customers, sales and the company's Logistics Service Providers (LSP) and act as an advocate for your accounts to ensure you maximise fulfilment of customer orders to expected timelines and maximise revenue for the business.
• Responsible for a specific region and customers within that region.
• Work with colleagues to provide cover and a consistent and standardized level of services across accounts and regions.
• Manage the order to delivery process for customer and business in various countries.
• Meeting the required timelines of orders and ensuring that product is scheduled to arrive when promised.
• Ensure that orders are processed, generated, and delivered at the agreed timeframe to maintain strong customer and business relationships.
• Serve as the operational point of contact for customers and countries within EMEA providing excellent customer service.
• Pre and post sales support via email, telephone, Skype, and in person.
• Provide clear professional communication to customers, sales managers, and team members regarding any changes to orders or issues that would impact sales revenue.
• Collaborate with the customer planner to maximize case fill rate.
• Coordinate with logistics service providers to ensure orders are picked, packed, and delivered on time and in full.
• Manage any returns requests from customers, verify that return meets the agreed criteria, and credit pending returns.
• Responsible for processing all warranty orders and be the main point of contact for the company's external care providers.
• Manage any warranty escalations from the consumer care team and provide a solution for the customer.
• Provide coverage for other team members when they are out.

The Skills You'll Need to Succeed:

• Order Processing/Customer Service experience performing order to delivery/order to cash process
• Experience of dealing with Logistics Service Providers (LSP)
• Strong Customer Service orientation
• Excellent communication skills (written and verbal)
• Strong interpersonal & collaboration skills
• Ability to work under time pressure and meet deadlines
• Intermediate/Advanced Excel, Word and PowerPoint
• Problem solving can-do mindset
• Highly organised, motivated and determined individual
• Works accurately with an eye for detail
• Experience of international export procedures, including understanding the preparation and need for specific customs documentation, such as Bills of Lading, CMRs, Airway bills, Certificates of Origin & Certificates of Conformity
• Previous experience working with EMEA regions/markets
• Strong analytical and reasoning skills
• Fluent in French - would be a bonus

Please follow us on Linkedin: https://www.linkedin.com/company/people-first-supply-chain

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

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