Support Engineer

Support Engineer
£570.00 per day
London, Kings Cross
12 Month Contract
Our client are currently searching for a Support Engineer to join their team in London to help support with a major development piece designed to deliver a step-change in ability to leverage data, knowledge, and prediction to find new medicines.
Within this role, you would be required to provide clear solutions to complex technical issues reported by customers. You will have to be able to analyse and diagnose intricate technical problems, providing a timely and effect resolution. If you are interested in this position, please do not hesitate to apply!
Responsibilities:
·      Provide timely, working solutions for customer reported issues, following a methodical approach to troubleshooting the issues.
·      Adhere to best practices, established by management, at each stage of service request lifecycle.
·      Identify patterns in customer reported issues and devise solutions to mitigate it OR escalate to team management for remediation.
·      Be on-call during weekends, on a rotational basis, to address critical issues when needed.
·      Contribute articles to Knowledge Base and engage with user community on forums and other channels.
·      Engage in continuous learning to remain updated with new product releases and latest technologies.
Experience Required:
·      Excellent communication skills, both written and verbal, for interacting with customers, and cross-functional teams.
·      Bachelor’s degree within Computer Science, Software Engineering or related discipline
·      Strong analytical and problem-solving skills, with attention to detail.
·      Ability to read and follow code in languages like Python, Java, or Scala.
·      Experience in providing technical support, troubleshooting, and issue resolution for complex software systems.
·      Experience within building and testing software components that are robust, scalable, and operable
·      Familiarity with virtual compute technologies containers, and serverless computing models.
·      Experience in supporting data platforms on cloud environments (GCP, AWS, Azure, etc.)
·       GCP certification such as Google Cloud Associate Cloud Engineer.