Systems Engineer
Norwich
£28,000-£33,000
Are you keen to expand your career in IT or have some prior experience in a 2nd Line Support role. This is an opportunity to work for a forward thinking and well-respected IT Managed Service Provider in Norwich. With a progressive approach to training their staff, it is in their ethos to help Engineers achieve qualifications to better themselves and their ability.
Their approach to clients is quality-driven and customer focussed, ensuring their team provide exceptional service and to work collaboratively with their clients. You will be a motivated and natural problem solver with a keen interest in IT.
Key Responsibilities:
- To install and maintain IT systems in line with specifications, to ensure client requirements and deadlines are met, and that systems are fully secure
- Provide 1st and 2nd Line diagnosis and resolution, maintaining a high level of 1st time fixes
- To install and maintain IT systems in line with specifications, to ensure client requirements and deadlines are met, and that systems are fully secure
- Log all service tickets received via telephone, email and client portal and handle accordingly throughout the stages of the ticket to resolution
- To maintain appropriate documentation in our documentation system
- Work in accordance with company values, policies, procedures and standards
- Create knowledge articles to assist with future incident resolution
- Working as part of a team to help meet KPI’s and customer satisfaction
- Keep our documentation system up to date
Key Skills:
- Microsoft 365
- Active Directory
- Window Servers
- Windows Desktop
- Networking knowledge,
- IP,
- Internet connectivity
- CompTIA
For a chance to start to really streamline your skillset to make you a better Engineer, apply now!