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Salary Solihull- hybrid
Full Time, Permanent
£22,500 per annum
The Serco Talent Acquisition team are responsible for hiring people who deliver essential public services. In an exciting new venture for our prestigious Citizen Services business, Serco are partnering with the DWP to deliver Functional Health Assessment Services contract
As a result, we have a fantastic opportunity for an experienced TA Onboarding Administrator to join our team and help shape a best in class in house recruitment service delivering high quality clinical hires. In this role you will provide a comprehensive administrative support service to the Functional Assessment Services contract primarily focussed on contract generation and onboarding activities for volume recruitment of clinicians.
As part of this you’ll:
Work with the FAS Campaign Lead and Talent Acquisition Specialist to monitor incoming applications and ensure all candidates are processed efficiently.
Monitor completion of online assessments and liaise with contract operations to ensure all assessments are scored within agreed timeframes and report outcomes to the TA team to manage feedback
Book candidates into interview slots and liaise with TA team regarding schedules
Raise contract requests for clinical hires verifying all right to work documents and sourcing additional documentation required for security and vetting checks
Administer the checks for medical registration verification and will escalate any issues and findings as appropriate
Liaise with the screening and vetting team on progress of security checks and monitor contract acceptances
Book candidates onto appropriate training courses, issue induction packs and act as candidate point of contact for all queries between contract offer and start date providing excellent customer service in all correspondence
Maintain and administrate Recruitment and Onboarding trackers, ensuring that the data is updated daily to ensure accurate reporting on progress and candidate pipeline numbers
Act as first point of contact for internal and external candidate/ customer calls for the Functional Assessment Services Contract
Own and Administer the Functional Assessment Services Contract Employee Referral scheme (ERS). This includes managing inbound queries relating to the FAS Referral Scheme, providing advice and guidance to hiring managers and employees on process, processing of ERS forms and system administration and monitoring and tracking of payments.
What you’ll need to do the role:
Previous experience in a customer focussed administrative role is essential
GCSE's in Maths and English grade A-C or equivalent is desirable but not essential
You should have excellent communication skills, be flexible and friendly, with a high level of self-motivation & initiative
Strong telephone etiquette and a proactive “can do” attitude
You should be able to manage time effectively in order to complete heavy workload and meet deadlines
Ability to problem solve and evaluate customers’ needs
Ability to work under pressure, whilst maintaining accuracy
Proactive, resourceful and efficient, with a high level of professionalism and confidentiality
Strong knowledge of MS Office, including Word, Excel, and Outlook
Excellent attention to detail, prioritisation and organisational skills.
Why Serco?
Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.
A world of opportunity: Working at Serco provides exposure to a wide variety of people and sections of our business. You’ll also be part of a large and ever-evolving recruitment team.
Great people: Our team are hugely passionate, knowledgeable, experienced and friendly – with a working culture that respects and supports your work/life balance and career development.
What we offer:
A competitive salary.
Flexible working opportunities.
Up to 6% contributory pension scheme.
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
Interesting and enjoyable work.
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Apply
Please click on the apply button to be taken to our careers website
Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.
