Team Manager

Billing Team Manager

Location: Salford

Salary: £30,000 - £35,000 + Benefits

Hours: Monday - Friday

One of the fastest growing and exciting businesses in the UK right now. Having doubled in size in recent years to over 1,000 dedicated specialists across the UK, we attract the best talent in the market by offering fantastic career progression opportunities, our own in-house training academy, as well as great remuneration and benefits packages.

We are now looking for a Billing Team Manager to join us, you will be responsible for leading the team providing billing delivery.

Duties:

Implement a suitable Operating Rhythm in the business, backed by solid written processes, procedures and reporting, such that the billing team operate on a continuous cycle using consistent processes.

Operating rhythm to include issuing accurate daily or weekly reports in order to ensure all billing opportunities are maximised and that the team are fully conversant with the requirement of each contract including specialist billing through customer web portals.

Developing and overseeing billing KPIs including disputed invoices and held invoicing.

Month-end closing of the billing group information and ensuring no carry over post month of held invoices and calls awaiting PO above agreed set KPI.

Interface with internal customer service on customer inquiries and disputes.

Report process flow issues to Customer Service Director, revenue integrity and assurance - ensuring maximum billing accuracy and minimising revenue leakage, review billing opportunities on dead sites.

Minimizing order to cash time by ensuring accuracy of billing and minimisation of credit notes and credit rebills.

Revenue reporting / ad-hoc analysis.

Attend contract mobilisation meetings and ensure re-mobilisation of contracts that have significant variations.

Maintain the customer charter and customer services function ensuring the achievement of customer complaint resolution KPIs.

Ensure all customer billing reports are issued in a timely manner and updates provided to clients.

Manage the monthly scheduled billing extracts to ensure all are completed by Set deadlines and timetable set by Clients is met.

Person Specification:

Proven ability to perform strategic planning and priority setting for a billing department.

Minimum 2 years experience in a Management / Leadership role in a billing discipline (or similar).

Proven track record for improving process efficiencies and solving problems.

Strong leadership skills with an ability to motivate direct reports.

Excellent analytical and problem solving skills.

Ability to manage multiple projects concurrently

Personality Energy, Drive and Enthusiasm to succeed.

Benefits:

Royal London Pension

Life Assurance 4x Salary

25 Days Paid Holidays

Paid Birthday Holiday

Candidate Referral Scheme (up to £1,000 per successful recommendation)

Mental Health & Well-being Scheme

Employee Recognition Scheme

Onsite Gym

Free Parking on-site

Development and progression opportunities