Technical Support Team Leader

Technical Support Team Leader

Hybrid - Ilkley, West Yorkshire

30,000 - 35,000

Job Role:

The purpose of this job is to manage and support the day-to-day tasks of the first and second line Support Teams. This includes maintaining a high level of accuracy in customer ticket responses and meeting internal ticket agreements. Ensuring adherence to processes and policies for accurate ticket triage and managing the Installation Calendar. Reporting regularly to line management to address issues early and identifying training and team building opportunities to enhance the support function's growth within the company.

Formal Qualifications and/or Experience

Excellent troubleshooting skills - Essential

Ability to work effectively at all levels - Essential

Excellent communication skills, verbal and written -Essential

Good organisational skills and ability to multitask -Essential

Good knowledge of networking, security, VOIP and broadband technologies Desirable

Knowledge of web filtering technologies Desirable Managerial experience Desirable

Benefits

Contributory company pension scheme (5% employee contribution, 5% company contribution)

Employee Assistance Programme Cycle to Work Scheme

Non-work-related training allowance

Up to 25 days holiday

Day off on your birthday (if it falls on a working day)

Christmas Shopping Day

Long service award