Tiktok Shop - Uk Head Of Logistics

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the Team
The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimize their operational efficiency.
Responsibilities:

• Overseeing the eCommerce logistics network set up & operation in the UK, including (but not limited to) import clearance, courier delivery, fulfilment warehouse, reverse logistics, and reverse warehouse;
• Responsible for end-to-end logistics performance from paid until delivered in different logistics mode;
• Building and managing key strategic relationships with Key Sellers, 3PLs and Logistics Providers - As the owner of SOPs, you will be responsible for operational performance indicators (KPIs), uncovering the root cause of issues, developing and delivering solutions to successfully impact the business, providing interim/short-term solutions for the business while long-term solutions are being enacted, and driving results until change deployment;
• Conduct market and industry research and develop operation plans to address issues and hedge risks caused by market or policy changes, if needed;
• Manage day-to-day operations while maintaining a track record of high performance and team improvement.

Qualifications

• Bachelor’s degree or higher, preferably with engineering, science, logistics transportation, operation management background;
• Solid expertise in e-commerce logistics and team management in a global environment, experience in E-commerce platform is a plus;
• Solid working experience and relationship in 3PL management, preferably with couriers in the UK;
• Excellent understanding across multiple segments of eCommerce logistics operation, including (but not limited to) data integration, first-mile pickup, parcel sorting, line-haul, courier delivery, return process, and import clearance;
• Fair understanding of eCommerce marketplace operation and governance policy;
• Excellent communication skills with the ability to secure alignment;
• Self-motivated and results driven, analytical and data driven.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.