Trilingual Customer Service Administrator - Italian And French

French Selection UK
TriLingual Customer Service Administrator (Italian and French)

Customer service, Representative, Customer Care, Customer support, Customer Advisor, Sales Support, Order processing, CRM, Warranty process, returns, Return policy, Replacement orders, Shippments, Inquiries, Excel,, Fluent in French, Fluent in Italian,

Salary: £27,500 p.a. + Bonus + Excellent benefits

Location: Feltham, Middlesex

Easy commute by public transport with South Wester Railway (Waterloo, Vauxhall, Clapham, Wimbledon, New Malden, Norbiton, Kingston, Teddington, Fulwell, Hempton, Sunbury, Upper Halliford.

Commutable by car from Surrey, Addlestone, Weybridge, Hersham, Esher, Ashford, Feltham, Twickenham, Greater London, South West London, M3, A308

Ref: 4185CS

*full time permanent position*
*Working hours Mon-Thurs 8am - 5pm, Fri 8am - 3pm *
*Hybrid working system* - 2 days in the office / 3 days at home

VIEW JOB DESCRIPTION > APPLY NOW
Please visit the French Selection UK website, vacancies section, search job reference: 4185CS
Applications submitted on our website will come to us in Word format, which means they will be processed faster & more efficiently by our team of consultants.

The Company:
Our client is a multinational tech company providing solutions on a global scale

Main Duties:
To support the Customer Service department via emails, chats and phone calls as well as coordinae the return of products

The Role:
- Answering telephone calls and emails in a timely and professional manner
- To deal with replacement inquiries from distributors, resellers and customers
- Ensuring all customers' queries are dealt with efficiently and timeously also providing relevant feedback
- Managing logistical issues and deal with all replacements ensuring customer satisfaction
- Liasing with internal departments - Technical team, accounts, warehouse etc
- To arrange shipments
- all administration relating to role - database, reports, work records etc

The Candidate:
- Fluent in French and Italian (written & spoken) essentail
- Previous Customer Service or Sales Coordination experience beneficial
- Excellent communication skills
- Customer service focused
- Confident, proactive & dynamic
- Computer literate (excel, outlook, CRM system)

Salary: £27,500 p.a. + Bonus + Excellent benefits

French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.