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Form of work
SalaryTo be a part of the Recreation & Engagement team that delivers Visitor Services at Forestry England’s Dalby Forest. This is predominantly a ‘front of house’ customer engagement role, contributing towards a positive and high-quality visitor experience.
The duties of this post require a flexible 7 day working week to allow for rostering on weekends and bank holidays. This pattern includes working alternate weekends.
Background to Forestry England and Yorkshire District.
Forestry England is the government body responsible for managing the nation’s forests for people, nature, climate and the economy. Forestry England’s Yorkshire District covers an area from Hartlepool to Spurn Head, stretching over the North York Moors National Park, and the Leeds metropolitan area to the Yorkshire Dales National Park. The District is responsible for the sustainable management of a 21,000-hectare estate and the district Team currently consists of over 70 employees supported by dedicated volunteers. The main visitor facilities are located at the Dalby Forest Visitor Centre.
The district’s estate receives over 400K visits per year. Most are for informal recreation such as family time, walking and cycling, but visits also include education and participation in outdoor pursuits provided by commercial partners. We host several motor sport and other large sporting events. Managing these opportunities when significant areas of the estate are either designated, or form part of designated landscapes requires sensitivity and regular dialogue with stakeholders and user groups.
Role accountabilities:
• Provision of Visitor Centre ‘front of house’ services, delivering high quality & memorable customer service whilst providing advice and information to visiting members of the public and stakeholders (eg. Go Ape, Bike Hire and Café Businesses etc.), in person on the phone and via e-mail.
• Deliver sales and promotion of the Forestry England membership, promoting the benefits and value of the site to the customer.
• Undertake cash handling duties, including operating tills and fulfilling start/end of day cashing-up procedures.
• Operate and administer the vehicle entry system, including data entry, daily maintenance and input.
• Undertake basic housekeeping tasks and site maintenance to include emptying bins, litter collection and occasional cleaning of toilets.
• Provide support to the wider Recreation & Engagement team, undertaking a range of administrative tasks and support on other projects.
• Provision of basic first aid and supporting the team in the implementation of emergency procedures.
• Health and safety focus, promoting a culture where health and safety is prioritised for all users of the site and reporting near misses and incidents on internal systems.
Wider responsibilities:
• Keeping Health and Safety matters as the overriding determinant at all times and in all circumstances.
• Ensuring application and adherence to Forestry England Policies and Procedure.
• Improvement of environmental sustainability within the Recreation and Visitor Experience Team.
• Any other tasks, reasonably requested by the Forest Management Director.
