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Form of work
SalaryAre you a highly motivated professional with team leadership experience in a fast-paced customer service environment? Do you hold excellent attention to detail and enjoy data analysis? Are you familiar with using data and reports to monitor key operational activities and drive process and system improvements?
TPP are recruiting a Service Delivery Manager on behalf of our client, an organisation providing membership and solutions to ensure the sustained development of a skilled workforce.
The Role:
As a Service Delivery Manager, you will oversee the efficient processing of registrations and card production within the organisation and maintain service excellence in line with client's values, fostering a 'customer-first' culture, and driving operational efficiency. You will also lead, recruit, develop and manage performance as well as coach team members.
Main responsibilities:
*Ensure the timely processing of registrations and cards, maintaining system availability and efficiency.
*Report on operational delivery including team activities, service tickets, service level achievements, issues, risks and mitigation.
*Provide first-contact resolution for customer inquiries, exceeding service levels and providing valuable feedback to internal teams.
*Support business development by providing timely and accurate feedback from customers.
*Lead and develop the Support team, driving performance and continuous improvement.
Essential requirements:
*Experience in leading teams in a fast-paced customer service environment.
*Strong analytical skills and a focus on driving process improvements through data analysis.
*Effective time management and attention to detail.
*Ability to cultivate strong relationships with stakeholders.
*Clear communication and presentation skills.
*Excellent Microsoft Office knowledge (especially Word, and Excel).
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
