2Nd Line It Support

Our client, a large Chartered Accountancy based in Watford, has a new position for a 2nd Line IT Support Engineer to join their team. Reporting to the IT Managers and assisting our Technology Team in helping to grow the firm, the ideal candidate will have knowledge or experience in the following areas: -

• Windows desktop, server management and common business applications
• Hardware, including Laptops, Desktops, Servers
• Active Directory and Group Policy
• Microsoft Stack, Azure, Intune, Exchange, O365, Sharepoint, Team
• PowerShell
• Software deployment
• Understanding of network concepts and protocols
• Not essential but knowledge of Virtual Desktop environment would be beneficial

Duties will involve:

• Collaborate with 1st Line and management to ensure seamless issue resolution
• Install, configure and maintain computer systems and applications
• Document and share troubleshooting steps, issue resolutions and knowledge with colleagues
• Work closely with IT professionals to identify and implement solutions
• Software and systems testing
• Troubleshoot and resolve software and network issues
• Work closely with management to improve and evolve technology solutions

To be considered for this role candidates must have experience within 2nd Line Support.

The salary and benefits are generous for the successful candidate. For more information on the role please contact Ashby Finance.