Account Director

Account Director Salary: £45,000+ per annum + Benefits
Job Location: Home based with occasional travel to our St Ives Office and Client sites
Job Type: Permanent
About Us
We redefine efficiency in the realm of electronic logging solutions. We are dedicated to simplifying and streamlining the way businesses manage their logs and records. As a pioneering force in the industry, our mission is to empower organisations with innovative tools that enhance compliance and productivity.
We take pride in offering user-friendly solutions tailored to the unique needs of our clients. Join us in revolutionising the future of electronic logging, where your contribution will be instrumental in shaping a more streamlined and compliant landscape.
About the role
We are recruiting for an experienced Account Director, to join us on a permanent basis. The role will be reporting to the Managing Director and Account Management functions, to help support our clients in their experience of our products and services.
To be successful in this role you will need to build and maintain a strong knowledge around products, services, and clients, and wider SRC solutions. This will ensure correct management of client plans maintain client satisfaction, and to give structure to client uplift targets.
Key Duties:
Day to Day management of the Account Management team.
Driving performance of the business, team, and our products, operationally and strategically.
Managing and reporting on existing KPIs and SLAs championing new metrics to ensure visibility and increased performance.
Contributing towards and influencing product roadmap for business growth & success.
Using and promoting Salesforce as the tool for managing clients, contracts, and uplifts.
Ensuring all relevant client billing is conducted in a timely manner at the start of each month and provided to the Accounts team.
Ensuring additional business revenue is driven through the existing client base including annual contract uplifts or Cross-sales of our additional products and service lines.
Working in partnership with Marketing to ensure key messages are delivered to clients.
What you will need:
Essential
Experience of operating in a high-level account management function
Excellent communication skills both written and verbal
Excellent relationship building & stakeholder management skills
High levels of attention to detail
The ability to think outside of the box to solve client problems
Comfortable working in a fast-paced environment
Strong people management skills
Proven experience working towards multiple conflicting deadlines whilst ensuring customer satisfaction is at the forefront
Ability to quickly grasp industry, company, product, and technical knowledge
Desired
Previous experience working with SaaS products
Why join us?
People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way.
Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life.
Benefits:
25 days annual leave plus bank holidays
Contributory pension scheme
Voluntary private medical
Simply health care plan
Cycle to work scheme
Quarterly charity days
Religious holiday swap
Car maintenance scheme
Employee assistance programme
Life learning – online learning materials
Support with professional membership costs
INDHS