Admin Assistant

As an Admin Assistant, you are required to carry out clerical and other duties to support the Branch you work for as well as to support the company as a whole. Admin Assistants is someone who pays close attention to detail, is well-organised, and enjoy being part of a team.

Part of the role also includes data entry, which requires updating, maintaining, and retrieving information held on the company’s computer system. It also requires transferring information that is on paper to computer files (inputting).

As Admin Assistant you report directly to your Branch or Operations Manager.

Your duties may vary but typically you will:

Prepare and sort documents/datasheets for the purpose of data entry.
Establish entry priorities by understanding what data needs to be entered first.
Input and process customer orders.
Ensure the data is fully and accurately entered onto the specific database / computer program.
Check completed work for accuracy and make any required changes immediately.
Update computer and/or manual records as required.
Maintain adequate records, keeping an up-to-date filing system.
Carry out general office filing.
Deal with incoming or outgoing posts.
Operate standard office equipment, including printers, photocopiers etc.
Answer the company telephone and deal with the caller’s query, transfer the call or take a message as appropriate.
Deal with customer queries as appropriate.
Respond to email inquiries as required.
Communicate verbally and in writing with customers/suppliers and colleagues as necessary.
Maintain customer confidence and protect Branch operations by keeping information confidential at all times.
Contribute to Branch team effort by accomplishing tasks as needed.
Type up / prepare documents, for example, standard letters and reports.
Assist the team with large mail-shots.
Stock-take and re-order office supplies as needed.
Establish and maintain effective working relationships with co-workers, line managers, and customers.
Pursue personal development of skills and knowledge necessary for the effective performance of the role.
The above is not an exhaustive list and you will also be required to undertake any other duties commensurate with your role as and when required.

You will receive training on the company’s systems (including computer programs) and training in the company’s policies and procedures, which you are required to follow at all times.

Good telephone and computer skills.
Ability to use common office computer programs.
Basic knowledge of word processing, spreadsheets, and databases.
Ability to analyze and record data efficiently and accurately.
Understanding of data confidentiality issues.
Ability to prioritize workload and manage multiple activities/deadlines.
Ability to interpret instructions and then implement them.
Ability to work in a busy office environment.
Excellent interpersonal skills, and ability to communicate effectively both orally and in writing with colleagues and customers.
Professional etiquette.
Awareness of, and commitment to, equality in the workplace.
Ability to work quickly and accurately, and pay attention to detail.
Excellent customer service skills.
An awareness of health and safety issues.
An organized approach and excellent time management skills.
Ability to work well as part of a team.
A good level of English spelling and grammar.
Good numeracy skills.
Ability to use your own initiative.
Experience and Qualifications

No formal experience or qualifications are needed for this role although a good standard of general education is required and GCSEs or equivalent in English and Maths are desirable.

Experience in general office administration is also desirable but not essential as there will be an opportunity to ‘train on the job’ through an apprenticeship.

On Site Parking
Free Parking
Christmas Vouchers

If interested please send you CV over to Matthew.jasper@fireglassuk.com