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SalaryWe are looking for an Administration Assistant to assist in the process of loan applications to buy a home for our Defence client employees. We aren't necessarily wanting a long list of experience; if you have a keen eye for detail we can show you the rest, we just need you to bring your "willing to learn" attitude!
That's what we are looking for, but what can we offer you? We recognise that work-life balance isn't a luxury - it's a necessity. When working from our modern, collaborative offices, we give employees the flexibility to help them achieve a healthier work-life balance and perform at their best. This role will be on a full-time basis (37.5 hours per week) Monday to Friday in the office.
We don't believe in "all work, no play". From buying additional annual leave days, to discounts on gym memberships, our leisure and lifestyle benefits offer savings and discounts to help you make the most of your downtime. We want you to fulfil your potential while you're supported, encouraged, and empowered. After all, your success starts with your wellbeing!
What you will be doing:
- Process work in line with agreed procedures, including making calls, answering telephone, emails, queries, taking messages or processing transactions
- Process work to the defined level of quality
- Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate
- To schedule and prioritise allocated work on a daily basis
- Distribute information and when required, work to the other team members or groups
- Identify and suggest areas of improvement and maintain and update information held on a data base or manually
- Support line management on any additional admin when required and liaise with internal/external clients
- Print/post data/reports/invoices daily and maintain records for audit purposes
- Ensure deadlines are met
What you'll bring:
- Attention to detail
- Able to work in a team or other structured environment
- Excellent communicator, articulate and able to maintain good relationships with colleagues and clients
- Delivers a high quality customer service in a professional manner, creating trust and confidence
- Effective team player, who constantly displays commitment and flexibility
- Assimilates and applies policies and procedures consistently
- Accurate and timely delivery of tasks
- Effective problem solver with excellent organisational skills
Attention to detail in record keeping
It would be great if you had:
- Ability to follow process
- Numerate
- Ability to navigate around and understand use of relevant systems
If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!
Employment Type: Full-time, Permanent
Location: Gosport
Security Clearance Level: SC
Internal Recruiter: Joanne
Salary: £22,145 inclusive of 3% flex fund
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR & Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services.
We employ more than 3,000 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings of just under £300m - providing more funds for front line public services.
We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
