Administration Assistant

Type

Permanent, following a 3 month trial period.

Hours

Part-time: 3 full days or 5 half days.

Salary

£13,000 per annum

Benefits

Flexible working where possible

Pension

28 days holiday (including bank holidays) pro rata

The Company

Summit Family Mediation Limited ('Summit') is a mediation practice offering family mediation and professional practice consultancy in the Hampshire area.

Role

Administration Assistant to a full-time Family Mediator and the sole Director of Summit Family Mediation Limited, based at our offices in Eastleigh, Hampshire.

The successful candidate will be a self-motivated individual who will be responsible for the full range of administrative duties, including client service, diary management, case management, scanning, photocopying, filing, ordering resources and event administration.

Key Skills

• Experience in office administration
• Experience in customer interaction
• Good communication both verbal and written
• Good listening skills
• Familiar with Microsoft 365 including Windows, Outlook and Excel
• Organisational skills
• The ability to work independently

Summary of Duties and Responsibilities

• Provide a high standard of service and administrative support to all family mediators.
• Provide a welcoming environment to all visitors, ensuring safeguarding protocols are adhered to.
• Process correspondence and respond to other general enquiries, via phone and email.
• Diary management.
• Organise and maintain efficient and effective data collection, filing and administrative systems.
• Cross reference information from various data sets including databases and record keeping.
• Use online platforms (e.g. Teams and Zoom) to organise meetings.
• Assist with the organisation of and support events, including room set up, registering and signing in delegates, ordering and receiving refreshments etc.
• Fulfil scanning, photocopying and filing requests.
• Ensure stationary supplies are maintained.
• To organise own workload in a methodical, efficient and logical manner.
• To work positively and constructively.
• To undertake induction and learning activities as required.
• To attend staff meetings acting as a minute taker.