AddressArbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology.
Job Purpose
To support the 3rd party IT applications and systems for Arbuthnot Latham’s Digital Channels. To fix application and system problems, or any incident that is disrupting the application service that business users depend on. To assist the business in designing and implementing new systems under the direction of the Senior Platform Lead.
Key Responsibilities
- Ensure all incidents and requests are processed within SLA and in line with customer expectations
- Ensure problems are identified and managed in line with the ITIL framework.
- Identify and document technology risks and provide solutions to reduce, mitigate or transfer the risk
- Produce and maintain process documentation, knowledge base articles and run books to support compliance with applicable standards such as ISO27001, PCI DSS and legal and regulatory requirements
- Perform daily, weekly, monthly checks and maintenance to ensure the health and availability of services
- Remediation of vulnerability identified through penetration testing and vulnerability scanning
- Develop and implement proactive systems monitoring and alerting
- Provide coaching and advice to other areas of IT to help empower and knowledge transfer to other teams
Risk
- Responsible for managing risks inherent to the role by diligently observing internal policies and procedures
Key Interfaces
- Incident Management
- IT Senior Management
- Senior Application Specialists - / Application Specialist – Digital Channels
- Senior Manager Data and Integration Systems
- Senior Manager, IT Service Delivery
- Banking Operations staff and other business stakeholders who use and support the Digital Channels in AL
