Assistant Property Claims Manager

Arthur has been instructed to find an Assistant Property Claims Manager to join one of the Lloyd’s markets leading Syndicates. You will ensure that delivery of the company’s claims service is carried out in a way that fully meets customer expectations, both through direct claims handling and that provided by service suppliers.
You will assist the Head of Property Binders in delivery of the company’s claims service through management of claims issues arising from a designated book of business and development of nominated client relationships.
You’ll also be accountable for delivery of service to support the company brand, assisting in maintaining a strong market-leading team.
Your role will be to assist the Property Binder Claims team to further develop the company’s market
leading Property Binder claims offering. You will also be required to assist in delivery of the Claims Business Plan through management of claims issues arising from a designated book of business and development of nominated client relationships.
Your Role:

• Delivery, through personal ownership and via the team of a first-class service to all customers.
• Management of a portfolio of claims, primarily of a more complex nature. This may be achieved through personal ownership, working with a more experienced colleague or by oversight of Senior Claims Adjusters and/or Claims Adjusters.
• Ensuring that the principles of conduct risk are fully understood, embedded, and practiced by all members of the team and external service suppliers.
• Setting and monitoring of team members’ appraisals and objectives to support delivery of the company’s claims business plan to include personal training and development.
• Assisting the Head of Property Binders in ensuring that all claims presented are handled in accordance with the highest professional standards, cost effectively and meeting all relevant SLA’s.
• Ownership of nominated client relationships to ensure delivery of Claims services to support and develop business objectives.
• Working with the company’s compliance and Internal Audit teams to ensure that agreed business procedures in respect of claims functions are complied with.

Your Skills, Experience and Qualifications:

• General non-marine insurance market background.
• Extensive experience handling property binder claims in the Lloyd’s market.
• ACII desirable.
• Experience of managing people or mentoring.
• Depth and breadth of knowledge of the London Market (understanding and knowledge of market practices, duties, and obligations of parties).
• Understanding of Claims MI, Microsoft Word, Excel, Outlook and ECF.
• Good communication and customer service skills.

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