Banking Customer Service Advisor

Huntswood is looking for Customer Service Advisors with financial services experience to join a large campaign for a leading retail bank. If you have excellent Customer Service skills, great people skills and an understanding of general banking products, then we have a great role for you.

Start Date: April 2024

Salary: £12 per hour plus performance bonus (£25,398pa OTE)

Location: Working from home

Working hours: 37.5 hours per week, 5 days per week 4 Week Rotational shift pattern between Monday to Friday, 8am - 8pm, 1 in 4 Saturdays

What Huntswood can offer:

• Comprehensive training
• Generous staff discounts - access to our intranet with exclusive discounts from leading retailers
• Team building activities
• Access to an online well-being centre that has a variety of tools to nurture your overall health
• Offer & support with 1 Volunteering Day per year
• Refer a friend scheme (earn £600 for each person you refer)
• Mentorship program to grow and develop within the company

What Huntswood is looking for:

• Proven experience in a Financial Service role preferably in a customer centric environment
• Excellent communication and people skills
• Goal-oriented with a drive to succeed in a customer centric environment
• Persistent and resilient attitude towards rejection and challenges
• Adaptability to quickly learn about new products and industries
• Ability to work under pressure and meet tight deadlines
• Suitable work space at home with strong broadband connection
• Familiarity with CRM software and complaints management tool
• Ability to work independently and as part of a team
• Able to work on a 4 week rotational shift pattern of

  Week 1: 8am - 4pm - Monday to Friday

  Week 2: 12pm - 8pm - Monday to Friday

  Week 3:9am- 5pm - Monday to Friday

  Week 4: 12pm-8pm - Monday - Wednesday, Friday and Saturday

As a Banking Customer Service Advisor, you will be taking calls from customers to support them with general banking enquires. This could be anything from account balances, transaction history, account setup, and general account maintenance. You may also have to address customer concerns complaints and try to resolve these for the customers.

Huntswood is an organisation born of the desire to make a positive difference and key to that are people in the organisation. So, if you want to join this growing team of excellent associates and make a positive difference apply now!

'It's not just about what we do, but the way we do it. And it's our values that make us special.'

To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.