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SalaryThis is a full-time post 37 hours per week over 5 days (Monday to Friday).
This is a full-time post 37 hours per week over 5 days (Monday to Friday).
The Facilities Information Hub are looking for an experienced and enthusiastic team member to join the Facilities & Support Services Team in the role of Customer Service Assistant.
As the first point of contact at the University Welcome Access Points, you will be customer focused towards providing a warm welcome to all visitors to the University. You will also be responsible for providing an excellent service on the University’s multi-line switchboard and Estates and Facilities Helpdesk.
Educated to GCSE standard or equivalent including English and Maths, you must have previous experience in both call and data handling and excellent written and oral customer care skills.
You should also have an aptitude and enthusiasm to help all our customers, be IT proficient and always have a commitment to quality. You also need to be flexible in meeting the requirements of the post and the needs of the department and the ability to learn new skills.
Although primarily based at Walsall Campus you may be required to work at any of the University Campuses as dictated by the business.
The University can offer you: 30 days annual leave plus statutory bank holidays and concessionary days. Staff can also access a staff benefits scheme and join a pension scheme.
The University of Opportunity for Students and Staff
As part of our commitment to ensure the diversity of our staff body reflects those of the student and local communities we serve, we particularly welcome applications from candidates of Black, Asian, or Ethnic Minority heritage, and candidates who are Disabled (including people who may not define themselves as disabled, but nevertheless encounter challenges)
PLEASE NOTE: Applications are scored against the criteria set out in the job description and person specifications attached to this advert. Applications are not assessed against the job advert so please ensure your applications are crafted against the Job Description and Person Specification contained within it.
