Bookkeeper

Job description

Invoice & Accounts Group Manager, Permanent (min 30 – max 40 hours)

Purpose of the Role:

The IAG Manager will report to the Manager Director and HR Director for Pentagon Technical Services, Filmtek Data Solutions and Filmtek as part of the corporate team, so some elements of personal assistance but mainly we are looking for a IAG Manager to join our team and ensure that customers are billed the correct amount for each job that we deliver. That all employees and day rate contractors are paid salary and expenses correctly and support the group in building cost proposals for ongoing business development.

IAG Manager responsibilities include updating clients’ details, creating, and sending invoices to clients, tracking payments, and reporting irregularities to the financial manager. You should also be able to resolve billing errors professionally, including working with customers to reconcile billing issues, working with the account project directors to ensure all accounts are up to date. This includes contractors, vendors, and clients as they all form part of the working ways of the group.

To be successful as an IAG Manager, you will know how to ensure that accounts balance, manage accounts to recover outstanding debts, and fix billing discrepancies. A top-notch IAG Manager should have a strong work ethic and demonstrate excellent communication and organizational skills. Ultimately, you will work with us to ensure all bills/invoices/salaries and proposals are accurate, along with other departments in our PTS/FDS group as needed. 

Key Deliverables

Duties will include but not be limited to:
 

• Oversee the preparation of statements and bills.
• Maintain and/or ensure maintenance of client records related to invoicing and bill payment are kept up to date.
• Locate, or assist in the location of, hard-to-reach clients.
• Draft and distribute weekly reports of invoicing and billing metrics.
• Provide customer support to customers with disputes or inquiries concerning invoices or billing process.
• Creating and sending invoices and statements to customers.
• Checking the data input to ensure the accuracy of the final bill.
• Tracking payments and ensuring that the cash flow into the company is buoyant.
• Reporting issues or irregularities to the financial head/MD of the company.
• Recovering outstanding debts.
• Handling clients' account queries.
• Initiating new procedures for billing.
• Managing and supporting invoicing Rental Apartments/Houses/Hotels  for Company use
• Liaise with all kinds of insurance companies/Medical insurance incl. managing contracts (renewals, etc.)
• Process incoming post/emails and calls
• Liaise with payroll provider and provide payroll data.
• Liaise with HR Team on new benefits and contract and policy updates.
• Support the HR team Keeping HR records up to date, leavers, reference requests.
• Other items yet to be identified to support the Directors and HR team to professionalise our ways of working.

Skills & Attributes

Proven work experience as a Billing Manager or similar role

Excellent verbal and written communication skills

Proficient in Microsoft Office Suite or related software

Basic understanding of collection practices and laws

Excellent interpersonal and supervisory skills

Ability to act with discretion, tact, and professionalism in all situations.

Relevant training and/or certifications as a Billing Manager

A high school diploma or GED.

At least two years of clerical office or administration experience.

An associate degree in accounting is preferred.

Experience as an invoice clerk or in general accounting is preferred.

Proficiency in MS Office (especially Excel) and working knowledge of accounting software, such as QuickBooks.

Excellent mathematics and problem-solving skills.

The ability to consistently meet deadlines and to work well under pressure.

Excellent organizational skills and attention to detail.

The ability to handle customer queries calmly.

The ability to work independently or as part of a team.

Keeping office directory up to date with call answering service/email service

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, & activities may change at any time with or without notice. Daily interactions will be overseen in the UK by the Managing Director UK/EMEA. An employment contract will be implemented, providing the professional service processes related to pay, health/medical benefits, personal time, approved bank holidays, pension, & any additional benefits for our full-time employees in the UK, Europe, Middle East, Operations.