Business Support Administrator

Job Title:Business Support Administrator

Expected Start Date: As soon as possible

Contract Length: 6-month secondment with potential to become a rolling contract

Expected Pay Rate: 11.43 hourly

Hours of Work: 37.5 hours per week

Shift Patterns: 07:30-15:30 or 08:00-16:00 Office Based

Office Location: Kingswinford

Role Description

• Ensure key tasks are completed against agreed timescales/SLAs and escalate as appropriate.
• Client appointment booking for non-standard requests.
• Maintain compliance and engage in internal stakeholder conversations to ensure an excellent standard of appointment quality.
• Utilising multiple platforms to book customer appointments accurately, delivering excellent customer service to key stakeholders.
• Work in live systems with attention to detail.
• Highlight issues and participate in problem-solving sessions to improve processes.
• Represent the business area professionally when required.
• Maintain high-quality work within the team and develop skills further to increase knowledge.
• Identify areas for improvement in processes.

Experience and Qualifications

Essential:

• Highly developed personal organisation skills with a high degree of accuracy and attention to detail.
• Drive, enthusiasm, and ability to work under pressure to tight deadlines.
• Ability to exercise initiative, judgment, and make decisions within the scope of the role.
• Ability to prioritise work effectively and assume responsibility without direct supervision.

Desirable:

• Adaptability to change and understanding of its impact on the business.
• Adaptability to new IT items/changes.
• Proactive in looking for opportunities to improve processes and eliminate waste.
• Logical approach to problem-solving.

Company information:

This contract vacancy is being advertised by Rullion Ltd

Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.
Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.

We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.